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HELIX Support FAQ
MJSmolenski - Apr 16 2016 07:23 AM
How to update the Helix...
Doubledashie - Mar 23 2016 07:03 PM
HELIX and External Expressi...
philp335 - Jan 28 2016 03:20 PM
Helix Amp Model Comparison...
kmcnair1 - Jan 27 2016 04:18 PM
HELIX and External Expressi...
InvincibleNote - Jan 24 2016 03:29 PM
HELIX and EXT Amp Controlling
gitman_de - Jan 22 2016 03:31 PM
Line 6 Product Warrantywarranty repair purchase support policy cover
Please be aware: Your warranty is only valid in the region where you purchased your unit. If you buy your unit in Germany, then you must have the unit serviced in Germany, or within that region. If you live in South America, you will be interacting with the distributor for the country that you live in. It is for this reason that Line 6 recommends that you always buy your unit locally.
You will need to present your original, dated proof of purchase to have any warranty work performed at any Line 6 Authorized Service Center for repair.
Q: Are Line 6 warranties transferable?
A: Line 6 warranties transfer from one end user to another within the original warranty period (as long as the user has the original dated proof of purchase), but not when purchased second hand from a retail outlet.
Q: Do I get a warranty if I bought a unit from eBay?
A: Line 6 honors warranties from authorized retailers only. Some authorized retailers have an eBay presence, so units purchased new from them are covered by our warranty. If you purchase a unit on eBay from a non-authorized retailer or an individual, you do so at your own risk.
Q: Do I get a warranty if I bought a unit used?
A: The only way to redeem warranty on a used item is to have the original purchase receipt, dated within the product warranty period. So if you fail to get such a receipt, the manufacturers warranty will not be honored.
Q: What do I do if I need a repair?
A: Please refer to our Product Repair FAQ for detailed instructions.
The Warranty DOES NOT Cover:
•Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence.
•Damage due to liquid contamination.
•Damage resulting from any use other than that it was intended for.
•Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel.
•Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies.
•Damage in transit as a result of inadequate packaging or protection.
General U.S. Warranty Periods. All other countries, see your distributor for warranty details: www.Line6.com/find/distributor.
36 month parts and labor warranty
12 month parts and labor warranty
All amplifiers, including speakers
All AMPLIFi family products
Sonic Port / Sonic Port VX
BackTrack/BackTrack + Mic
FBV Controller pedals
POD units (except Pocket Pod and Pocket Pod Express)
Relay and XD-V Wireless Products
Stompbox modeler pedals
ToneCore Pedals (Module AND Dock purchased together as one unit)
Variax instruments (one year parts and labor for electronics and a limited lifetime warranty on wood)
90 Days warranty, including parts and labor when applicable
MIDI Mobilizer I/II
Mobile Keys 25/49
Pocket POD and Pocket POD Express
ToneCore Docks (purchased individually)
ToneCore Modules (purchased individually)
TonePort/POD Studio GX, UX1, UX2 and KB37
Variax Workbench Interface
All Power Amp and Preamp Tubes
Any refurbished (B-Stock) Line 6 product
Amp covers, custom carry bags and all other Line 6-branded accessories
EX-1 Expression Pedal
DC-1g Power Supply (when purchased separately)
DC-3g Power Supply (when purchased separately)
PX-2 Power Supply (when purchased separately)
30 day return period
All Model Packs and Software licenses (except iLok versions)