Categories See All →
- General FAQ
- Tutorial Videos
- AMPLIFi Series Products
- Live Sound
- Mobile Products
- Dream Rig
- Legacy Products
- Japanese Support 日本語サポート
HELIX Support FAQ
MJSmolenski - Apr 16 2016 07:23 AM
How to update the Helix...
Doubledashie - Mar 23 2016 07:03 PM
HELIX and External Expressi...
philp335 - Jan 28 2016 03:20 PM
Helix Amp Model Comparison...
kmcnair1 - Jan 27 2016 04:18 PM
HELIX and External Expressi...
InvincibleNote - Jan 24 2016 03:29 PM
HELIX and EXT Amp Controlling
gitman_de - Jan 22 2016 03:31 PM
X2 Digital Wireless Cable Replacement, Parts and Troubleshooting FAQline 6 x2 digital wireless 2.4ghz cable parts troubleshooting faq
Q: My X2 cable is lost/damaged. Where can I purchase a replacement?
Line 6 Store: X2 Replacement Cable
Q: I lost/broke an antenna on my X2 wireless receiver. How can I get a replacement?
A:The X2 series uses a 900 mhz, ½ wave-BNC antenna. These antenna can be purchased from numerous audio-video or musical instrument retailers.
Q: Why is my signal occasionally cutting out?
A: Please check to see that your locking cable connector is screwed in tightly to the input jack on the transmitter. If not, this can cause your unit to either not get audio at all or cause the signal to cut in and out. Please see our updated manual on this website for a detailed diagram of the proper connection process.
The XDR4 rackmount receiver has an “RF” LED indicator on the front panel. With all transmitters powered “OFF”, scroll through the 5 channels on the receiver while viewing the “RF” LED. If this LED remains dark, then you can conclude that there is no undesired RF at your current location. If it lights RED, then there is RF on that channel. This typically does not lead to the conclusion that you cannot operate on that channel. It does indicate that there is RF present and that the range might be limited on that channel.
“Drop outs” are often the cause of a bad audio connection. This can happen when the input jack is not fastened securely or when the input cable has broken down at the connector. You can visually confirm a solid “digital link” even without an audio input by powering on only one transmitter and receiver and monitor the 4 green “RECEIVER” LEDs on the XDR4 rackmount receiver. As long as one single green LED stays lit, then you have a solid link. I would confidently say that the system is working well if all 4 LEDs stay lit no matter where you go out to at least 100’ with little or no “dancing”. When they start to consistently dance you are approaching the outer edge of the operating range. This test is best performed with two people.
Q: Power is on but no signal or there is an intermittent signal with sound cutting out with the XDS95, XDR95 or XDSPlus transmitter
A: How far away from each other are the transmitter and receiver? You may simply just need to return to operational range. If the issue persists, you will need to replace the XC1 cable.
Q: Power is on but no signal is getting to XDR95, XDS95, or XDSPlus Receiver.
A: Remember to set the receiver to the correct mode and to set both the transmitter and receiver to the same channel. If you continue to have issues, replace the XC1 cable.
Q: My XDS95 receiver / transmitter shuts down shortly after powering up
A: If you are using batteries, try using a new set of batteries. If you are using rechargeable batteries, try a fresh set of alkaline batteries. If these issues persist, the XDS95 needs to be serviced.
Q: My transmitter suddenly started producing a distorted broken up signal
A: Replacing the XC1 cable would be the first thing to try, but if that does not fix the issue, the transmitter must be serviced for repair.
Q: I have a buzzing noise on all channels of my receiver.
A: First, make sure that the receiver is getting the proper amount of power from a compatible power supply, especially if the power is being shared with other devices. If you have active electronics on your guitar, make sure that the batteries in the guitar are fresh and power the guitar. If not, replace the batteries. Check your guitar jack to see if it is loose or shorting out and fix the jack as needed. Lastly, please remove/turn off any sources of magnetism (such as a computer monitor) that is close to the transmitter as this could be producing the noise in the signal.
Q: I can only go 25 to 30 ft with my XDS95 before it drops out?
A: If there is another transmitter on and set to the same channel nearby, then you would need to change the channel on the second transmitter. If there is another source of RF between your transmitter and the receiver, then you would need to move the source of RF. As a last resort, you can open up the back of your receiver and you should see 2 thick black wires soldered onto the antennas. If these wires are not soldered properly, the receiver needs to be serviced for repair.
The following is a list of symptoms in which your Digital Wireless device must be serviced for repair:
Symptom: I hear a "click" every once in a while when my XDS95 system is on but I am not playing?
Symptom: One of the green receiving section lights does not come on even when the XDR95 transmitter is right next to the receiver.
Symptom: When I power up my unit, all the lights stay on (Red or Blue) and then I cannot turn the unit off.
Symptom: My XDT1/XDT4 transmitter burns up a fresh battery in 1 hour.
Symptom: My XDS95 receiver does not power up with a 9v battery but it will power up on a power cord adapter.
Symptom: My X2 transmitter does not power up with a 9v battery.