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HELIX Support FAQ
MJSmolenski - Apr 16 2016 07:23 AM
How to update the Helix...
Doubledashie - Mar 23 2016 07:03 PM
HELIX and External Expressi...
philp335 - Jan 28 2016 03:20 PM
Helix Amp Model Comparison...
kmcnair1 - Jan 27 2016 04:18 PM
HELIX and External Expressi...
InvincibleNote - Jan 24 2016 03:29 PM
HELIX and EXT Amp Controlling
gitman_de - Jan 22 2016 03:31 PM
POD HD Desktop FAQpod faq desktop bean hd line
Power Adapter: Included line 6 DC-3g only (9V DC, 3A, 2.5mm barrel diameter, center pin negative)
Q: How many amp models are included in the POD HD?
A: When updated to flash memory version 1.31, POD HD devices have 22 Full HD guitar amp models, and 22 HD guitar pre-amp versions of the full models.
Q: How many effects are included with the POD HD modelers?A:The POD HD modelers sport 80, 90, and 100+ effect types respectively derived from the Line 6 M9/M13 effects processors. Click HERE for a complete list of effects models.
- Dynamics: 8
- Distortion: 15
- Modulations: 22
- Filter: 17
- Pitch: 3
- EQ: 5
- Delays: 19
- Reverbs: 12
- Wahs: 8
A: You can register any Line 6 product to your account here: Registration. For more detailed registration help, please see the Product Registration F.A.Q.
Q: What is the warranty on the POD HD?A: Twelve months from the date of purchase. Authorized Line 6 Service Centers, will need you to provide a copy of the purchase receipt to validate date for warranty processing. Please be sure to have those materials ready, should you need to get your unit serviced under warranty.
Q: How do I perform a Factory Reset on the POD HD?
A: A factory reset on the POD HD is performed by re-installing the Flash Memory using the Line 6 Monkey utility. Please ensure to connect the POD HD to a PC or Mac computer via USB 2.0 ports. Please ensure to disconnect all unnecessary USB devices and to test all of the computer's USB ports if you encounter connection problems. You can view a video tutorial on how to re-install the flash memory of the POD HD500 here: [Video Tutorial] How to Reset the POD HD by updating or reinstalling the Flash Memory
Q: How do I access the global settings screen on the POD HD?
A: Press and hold the VIEW button to the left of the LCD screen on the POD HD to enter the SETUP pages of the POD. Press the Left and Right arrow buttons on the 4 Way Nav to access all of the SETUP pages where you can set your inputs, outputs, MIDI settings and more.
Q: How do I reset the global settings of the POD HD?
A: Press and hold the Left Arrow button on the 4 Way Nav as you power on the POD HD. This reset resets the global settings back to factory defaults and also renames the Set Lists to factory as well. NOTE: This DOES NOT reset the presets of the POD HD. That requires re-installing the flash memory using Line 6 Monkey. (Same as Factory Reset above.)
Q: How should I set the OUTPUT MODE on the POD HD?
A: The OUTPUT MODE can be set in PAGE 4 of the global settings pages. NOTE: This setting affects ALL of the outputs of the POD HD: 1/4" unbalanced L/R outputs, the headphones output, and the USB record sends 1-2 into your computer.
Studio Direct: For connecting “Direct” to a mixing console (PA) or recording device. Also, this is the best setting for using headphones or monitor speakers.
Combo and Stack Settings: These 4 options are all designed to optimize your tone for connecting to an external amplifier. The signal includes "Live' Cab Models, with no Mic Model or "AIR" convolution, with a special EQ curve added for each.
- Combo Front and Stack Front - For connecting the output of the POD HD into the front input of a typical combo amp or amp head + external cab, respectively. When choosing either of these Modes, you will see additional optional for further tone shaping.
- Combo Power Amp and Stack Power Amp - For connecting the output of the POD HD into the power amp or Effects Return of a combo or head amp. Ensure to set the Master Output of the POD HD to to a high output setting for this output mode. Use this setting to bypass the front preamp of your amplifier to use the POD as the digital preamp being fed directly into the power amp section of the amp. NOTE: If plugging into the effects return of an amp, set any loop level controls to 100% if available. May get lower output in amps with parallel effects loops by design. Sometimes, you may need to insert a dummy 1/4" into the amps input to make this connection work.
A: The FBV Shortboard Mk II will give you access to the most features of the POD HD by providing you the ability to access all of the presets within the Set Lists' of the POD along with giving the ability to toggle all effects on/off, control over the built-in looper, tuner enable/disable, and the ability to program the Expression Pedal(s) to control parameters of the amps and effects on the POD HD. You can also use the FBV Express Mk II pedal for changing between presets, tuner, and expression pedal control.
Q: How do I enable the Wah effect with the expression pedal of FBV controllers when connected to the POD HD?
A: When you assign a wah effect (or any other effect) to be toggled on/off by the Expression Pedal Toe Switch of the FBV controller, in order to physically enable or disable the effect, you must press down hard on the front toe portion of the expression pedal. You must use a good amount of pressure pressing down on the toe of the expression pedal which makes it difficult to do with your hand. Place the pedal on the floor and press down hard on the toe of the expression pedal with your foot. You should see the green Volume light change to red WAH (or vice versa).
Q: How long is the looper on the POD HD?
A: At full speed, the looper has 24 seconds total looping time. In 1/2 Speed Mode, the looper has 48 seconds total looping time.
Q: What is the new TWEAK knob for on the POD HD?
A: Controls amp or effect parameters that are assigned to TWEAK in the CONTROLLER ASSIGN screen as you would with expression pedal of an FBV controller. Select the desired amp or FX block, then doouble-press the MOVE button to enter the CONTROLLER ASSIGN screen.
Q: What are Set Lists and how do I access them?
A: The POD HD stores up to 64 presets within each of the 8 Set Lists. Press the PRESETS knob to display the Set Lists screen. Use the 4 Way Nav, or turn the PRESETS knob to select any Set List, then press the ENTER button. This immediately loads the selected Set List, making all its presets available.
Q: How do I manage the presets and settings of the POD HD on my computer?
A: Download and install the POD HD Edit software to edit or create the presets of the POD HD on your computer. You can store the presets of your POD HD to your computer, and load presets from your computer that you create or download from Customtone.com. (POD HD Preset section coming soon.) You can store the presets of your POD HD to your computer, and load presets from your computer that you create or download from POD HD Edit Pilot's Guide for how to use the program with your POD HD hardware.
Q: Which external expression pedals can I use as EXP 2 with the FBV Shortboard POD HD?
A: We recommend using the Line 6 EX-1 or the Mission Engineering EP1-L6 expression pedals. You can also use any other expression pedal containing a 10k Ohm Potentiometer. Expression pedals allow you to change stompbox controls using your feet so you can adjust the sound while you play. On the fly, you can modify the length of your delay time, dial up the reverb mix, or change the depth of your tremolo, or anything you program the expression pedal to control on the POD HD.
Q: How do I assign an effect or amp block to be toggled with a foot switch of an FBV controller?
A: In the Signal Flow screen, select the FX or Amp Block which you want assigned to one of your footswitches. Then Press and hold the ENTER button to display the Footswitch Assign screen. The Footswitch Assign page is display is similar to your Signal Flow view. Use Multi-function Knob 1 to select the footswitch to which you want this FX Block assigned. You can also just press the FS switch you would like to assign it to that amp or effect. NOTE: you can assign multiple FX Blocks to a single footswitch or Exp Pedal's "toe switch". You can reference the current Preset’s FX footswitch assignments by pressing the VIEW button to display the Performance View screen.
Q: Does the XLR Mic input provide Phantom power for condenser microphones?
A: No, the XLR Mic input does not provide Phantom power. You would need to use an external preamp to provide Phantom power to the condenser mic before connecting to the POD HD.
Q: How do I calibrate the Expression Pedal of the FBV controller when connected to the POD HD?
A: Please go over the following POD HD500 Pedal Calibration document for instructions on how to calibrate the expression pedal of an FBV controller when connected to a POD HD desktop device. The instructions are the same as for the POD HD500.
Q: Does the POD HD desktop have Line 6 Link or MIDI connections?
A: No, the POD HD desktop does not have physical connections to communicate via L6 Link or MIDI.
Q: What Sample rates does the POD HD Support?
A: The POD HD Supports 44.1, 48, 88.2, and 96k at 16 or 24bit