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5593 Views 6 Replies Latest reply: Oct 28, 2009 1:08 PM by Line6Andy RSS
juniora7x Just Startin'
juniora7x
4 posts since
May 21, 2009
Currently Being Moderated

Sep 21, 2009 2:16 PM

i sent my amp back to repair and theyre charging me 125 bucks

2 months ago i asked guitar center if i can do something about my amp cause when ever i turn it on all that shows up is the led rectangle box with 8 led black boxes, and yes i did buy the amp from guitar center with no warranty but they had told me that line6 has a 1 year warranty, so 2 months later guitar center calls me and says that the problem that my amp has (8 led boxes) cannot be repaired for free cause the guarrenty dosent cover for that problem and they had said that line6 is charging me 125 bucks to fix the amp, but people on this line6 support site said the problem that my amp has is a

common issue and that all the customer has to do is ship it to line6 and they will fix it for free but then again guitar center says the companys charge is 125$, is there any other way i can do to get it fixed besides paying that much to repair my amp?

Tags: watt, spider, 75, line6
  • Line6Perry Line 6 Support
    Line6Perry
    6,642 posts since
    Dec 26, 2007
    Currently Being Moderated
    Sep 22, 2009 2:41 PM (in response to juniora7x)
    Re: i sent my amp back to repair and theyre charging me 125 bucks

    Hi,

     

    Let's set the record straight.

     

    Line 6 offers a manufacturer's Service Warranty for parts and labor costs to be covered by us... within the 1st year from the date of purchase on your store receipt for a new product purchase.

     

    You'll need to verify the date of purchase from your Guitar Center receipt. If you're still within the first year of that purchase date we will cover any repair costs; make a copy of your Guitar Center purchase receipt and take your amp to the nearest Authorized Line 6 Service Center to you by using this search engine: http://line6.com/support/serviceCenters/

     

    If you're beyond the first year, then you are out of warranty and will be responsible for repair  and parts charges. Again, everything is based on the purchase date of your new product receipt.

     

    Regards,

    L6Perry

  • Line6Hugo Line 6
    Line6Hugo
    6,317 posts since
    Apr 8, 2007
    Currently Being Moderated
    Sep 23, 2009 3:36 PM (in response to juniora7x)
    Re: i sent my amp back to repair and theyre charging me 125 bucks

    You are going to have to select a different service center from that link to get your hardware serviced.

     

    Also, which service center told you that, because we should know which of our service centers is denying work to our customers.

     

    Regards,

     

    Line6Hugo

    • juniora7x Just Startin'
      juniora7x
      4 posts since
      May 21, 2009
      Currently Being Moderated
      Sep 25, 2009 2:11 PM (in response to Line6Hugo)
      Re: i sent my amp back to repair and theyre charging me 125 bucks

      oh man that sucks this shop was the nearest one to my home, its around 50 miles away

       

      and the shop that told me they dont fix line6 anymore was this one

       

       

      DB electronics

      servicing electronics, guitars

      50.6 miles

      4051 N. valentine #113

      Fresno, California

      93722

      559-229-6092 (phone)

      559-229-6061 (fax)

      sean.farley@comcast.net

      • juniora7x Just Startin'
        juniora7x
        4 posts since
        May 21, 2009
        Currently Being Moderated
        Oct 27, 2009 2:16 PM (in response to juniora7x)
        Re: i sent my amp back to repair and theyre charging me 125 bucks

        hey guys so i got in contact with that service ceneter where my amp is being held at right now but they are saying that the problem with the amp was that it has a busted speaker or some small chip has been blown up the amp so now theyre saying that theyre still gonna charge me cause they say that the guarantee that you guys offer for 1 year after you have bought a line6 product dosent cover ALL of the amp defects, so they told me the service center will contact line6 to see how much this "new part" for the amp would cost me, so is it true? does line6 warranty not cover all defects of an amp?

  • Line6Andy Line 6
    Line6Andy
    4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Oct 28, 2009 1:08 PM (in response to juniora7x)
    RE: i sent my amp back to repair and theyre charging me 125 bucks

    Hello,

       I have created a support ticket for you regarding this situation.  A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

       

      http://line6.com/account/tickets/view/

       

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