When I connected my ToneCore Development kit to my computer, nothing happened. I am on step 5 of the users guide:

5.You should see a dialog box in the Windows task bar.

After Windows has detected the device, the New Hardware Wizard

appears

I don't get the wizard and a new USB device does not even show up in control panel.  I think it is a problem with the mini-USB connector.  It looks like it is broken, the inner dark gray plastic part of the connector is very far back from the outer shield, when compared to other mini-usb devices I own.  Is this a common problem for the kit?

When I call line6 to get this repaired, do I call the tech support line or go directly to the return authorization line?  I was not able to wait long enough to talk to anyone on the phone yesterday, I want to make sure I hold on the right queue.  I purchased this last month so I think it is under warranty.

Is there any other reason it would not be connected?  I have installed the drivers and followed the steps in the users guide.  I also made sure to have a cable in the audio input jack, and I tried the USB with both a battery and the line6 power adaptor.  It just will not enumerate.  The unit works fine as an effects pedal, I tested it with my constrictor module.  It lights up and functions properly.  It just has a problem with the USB it seems.  I have experience developing USB products so I'm pretty sure it is a hardware issue.  I don't want to open it up to investigate and void the warranty so I think I will just have to send it in for a return.

Thanks,

Aaron

www.aaronclarke.com