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4955 Views 9 Replies Latest reply: Sep 5, 2012 2:24 PM by MOKEY12345 RSS
xfigox Just Startin' 12 posts since
Sep 15, 2008
Currently Being Moderated

Oct 31, 2009 2:40 AM

X3 Live Footswitch Lifetime Warranty?

I've just sent my Pod X3 Live to my dealer for the USB Drop Out issue and for the footswitch, however I'm told that I might need to pay as it is no longer under the 1 year warranty.

Now hold on, I just read that the footswitch for the older batch of Pod X3's were covered under lifetime warranty.

However I was told that by my dealer that their line 6 products have a default 1 year warranty, and this issue is still being worked out. So which side am I to believe, I don't want to be paying for something that I do not have too.

Footswitches breaking down just after a year? And now it seems like this is in a grey area.

My X3's serial is: 21X3L5S5733001243

 

I refer to this thread : http://line6.com/community/thread/3622

 

xudakai,

 

There is no public document we can show to prove to you that they are covered, but when you take the X3 Live to them, tell them to go over Technical Bulletin #44 for the X3 Live footswitch light pipe replacement in the service manual. These tech bulletin repairs are considered warranty repairs even after 1 year.

 

Regards,

 

Line6Hugo

So we are to tell our dealers that it is under warranty, I've told them so and even reffered them to that thread, and all I get was:

However, the matter concerning the switches is still being worked out with Line 6. Switches have usually a standard one year local warranty and not a lifetime one.

So someone please englighten me on this issue.

 

Cheers.

  • silverhead Expert Line 6 User 9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Oct 31, 2009 5:00 AM (in response to xfigox)
    Re: X3 Live Footswitch Lifetime Warranty?

    If you have one of the older X3L units (the ones with the original footswitches) you definitely should not have to pay. I don't think there's any grey area for older units. The repair is free under warranty, regardless of time.

     

    There may be a grey area for X3Ls that were manufactured with the improved footswitches installed at the factory, but I think you'll need Line 6 to clarify that with you. Your serial number on the machine will let Line 6 know which footswitches your unit was manufactured with.

     

    As for dealing with the dealer, I would wait for Line 6 tech support to advise you. Line 6 may have to intervene with the service center on your behalf. They monitor this forum but not on weekends so it may be Monday or Tuesday (California biz hrs) before you hear back from them on this. You could also try calling them at (818) 575-3600.

     

    Good luck with it.

  • timowens Gear Head 1,230 posts since
    May 14, 2007
    Currently Being Moderated
    Oct 31, 2009 9:42 AM (in response to xfigox)
    Re: X3 Live Footswitch Lifetime Warranty?

    It is my understanding that serial numbers starting with 5749 or higher are the newer designed footswitches. Yours starts with 5733 so it would be the original design. I don't know how accurate this info is, it was posted on the old forum.

  • chuckerbob Just Startin' 8 posts since
    Oct 28, 2010
    Currently Being Moderated
    Jun 22, 2012 5:44 AM (in response to xfigox)
    Re: X3 Live Footswitch Lifetime Warranty?

    You might be able to fix this yourself.

     

    See my outube video on this:

     

         http://www.youtube.com/watch?v=S-JUStkzZ0I

     

    Hope it helps.

  • MOKEY12345 Just Startin' 12 posts since
    Feb 1, 2008
    Currently Being Moderated
    Sep 5, 2012 2:24 PM (in response to xfigox)
    Re: X3 Live Footswitch Lifetime Warranty?

    I have two of the newer Line6 x3 Lives and still have had lots of the same problems with the foot switches. I really think Line6 droped the ball and have let down their customers on this regard.

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