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1281 Views 7 Replies Latest reply: Sep 20, 2010 11:03 AM by archmage RSS
stefromfortworth Just Startin'
stefromfortworth
9 posts since
Dec 23, 2006
Currently Being Moderated

Nov 7, 2009 6:31 AM

crackling noise coming from ux1 interface

I have had my ux1 now for a few months. it worked well on windows xp, although it did crackle a bit but it was tolerable.

 

I recently bought a new laptop with vista premium and the noise that it produced was ridiculous!!

 

I got a windows 7 upgrade when i bought the laptop but even when that arrived it was still terrible

 

the noise is like a horrible crackling sound and you can just barely make out the sound of the audio im playing back underneith it.

 

This makes my ux1, pod farm and riffworks completely useless because they only work with line 6  interfaces.

since the ux1 is my only interface my sonar 7 is now useless too.

 

if its not fixed soon ill have to sell the line 6 and buy an m-audio or guitar rig usb interface which i didnt want to do.

 

what can i do to sort this problem out??

 

i need a reply asap please or this is the last line 6 product ill ever buy.

 

-ste

Tags: gx, kb37, pod, usb, ux1, ux2, ux8, cubase, logic, live, plug-in, ilok, 6, line, audio, riffworks, noise, vista, mac, windows, line6, podfarm, 7, pc
  • paulo_ing Just Startin'
    paulo_ing
    5 posts since
    Nov 5, 2009
    Currently Being Moderated
    Nov 7, 2009 8:49 AM (in response to stefromfortworth)
    Re: crackling noise coming from ux1 interface

    Well, i have same problem but with toneport UX2, using windows vista 64 home premium 6GB memory, can someone help us?!

  • Kneehow UberGuru
    Kneehow
    6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Nov 10, 2009 2:39 PM (in response to stefromfortworth)
    RE: crackling noise coming from ux1 interface

    Hi,

       

      Unfortunately our software releases are currently not yet supported on Windows 7. The only thing we have available for users on Windows 7 is a Beta USB Device Driver that many users seem to have success with.

       

      Please visit the Windows 7 User Group for download instructions: http://line6.com/community/groups/windows-7-public-beta-group

       

      Regards,

      L6Perry

  • brazilbryan Just Startin'
    brazilbryan
    5 posts since
    Nov 6, 2008
    Currently Being Moderated
    Feb 25, 2010 11:04 AM (in response to stefromfortworth)
    Re: crackling noise coming from ux1 interface

    Hello,

     

    I'm a guitar teacher who has finished studying music in college and now i'm currently doing a degree in music technology.

     

    Sounds like you have the same problem as me.

     

    using the line 6 ux1 pod. works fine with my desktop pc which is windows xp, but using it with my brand new acer laptop with 4GB ram, 2.0GHz, windows vista,

    everytime i plug it in with the usb it works fine for a bout 2 minutes and then i get this deafening crackling sound that just interferes with everything i do. studying i have a home recording studio set up and i liked using the ux1 for quick overdub ideas on the electric guitar but i can't seem to be able to use it anymore!

     

    when the crackling sound comes in the decibel level triples in volume and i was soo scared i damaged my hearing at stage! my sennheiser in ear canal earphones worth €75 RRP have been ruined thanks to this problem. and luckily i didn't have the output up full because it would've most definitely damaged my hearing..

     

    this is very serious problem that line 6 need to address immediately. its broken my earphones and if my hearing was damaged i'd be taking legal action against line 6.

     

    It's absolutely unacceptable and i wouldn't be surprised if someone has already sued them for it.

     

    I've even gone though the effort of recording the sound with an SE condenser microphone and a korg d888 desk. All you hear in this recording is me opening up itunes and then trying to play a john mayer song... with the line 6 toneport plugged in with the usb and my speakers connected to the phones output. is this the sound all you people are getting?!?!

     

    imagine listening to any piece of music at a relatively high volume through in ear canal earphones and then this sound comes on... it is exactly what happened to me and it is dangerously harmful!

     

    Bryan Fleming (an incredibly dissapointed ex line 6 customer)

     

    p.s. I loved my sennheiser in ear canal earphones and so did my music technology lecturer!

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    • archmage Just Startin'
      archmage
      1 posts since
      Apr 21, 2006
      Currently Being Moderated
      Sep 20, 2010 11:03 AM (in response to brazilbryan)
      Re: crackling noise coming from ux1 interface

      I have these issues as well including no ability to save my riffwors now in windows 7. I must admit I am dissapointed with the support here. a few years ago I purchased a ux1 and over the years have upgraded, and purchased hundreds of dollars of add ons including Riffworks which seems incompatable with windows 7.   Windows did not come out last week and I did download the beta drivers and am still getting pops hisses crackles. This has happened on the original system to but after monthes of tinkering with settings and removing hardward/softwarewas able to get it off, though I lost my ability to to swtich to and use my other 5.1 surround sound speaker system. pretty lame. Anyway the hisses and cracks are endemic to this system and they seem to have no fix for windows 7. I really wish someone would help all the poeple (probably hundreds of silent ones) who have issues.

      summary:

       

      1- Cracks, hisses and freeze ups in windows 7. this needs immediate fixes.

      2- Any version of Riffworks is not available. I own Riffworks 2 (and even tried to uprgade to 2.5) they are not available now and the one that can run does not save any work. I spent hundreds of dollars on this application including mulitple instant drummers, come on get me some help!! 

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