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1145 Views 2 Replies Latest reply: Nov 17, 2009 9:35 AM by gobigjeff RSS
gobigjeff Just Startin' 2 posts since
Nov 11, 2008
Currently Being Moderated

Nov 11, 2009 1:29 PM

Riffworks to Riffworks 2 license issue

Dear Sirs,

 

I own a Line 6 Guitar Port and a license key for Riffworks version 1, registered on the Line 6 website under my account.  I originally installed and registered the Guitar Port and Riffworks software from the original cd on my desktop computer, and both registered and worked fine. I also downloaded and installed the free upgrade from Riffworks to Riffworks 2 on my desktop computer about 9 months ago and it registered and worked fine as well.   I recently installed the same Guitar Port on my laptop computer and it is working fine.  However, I do not have the original Riffworks version 1 cd software anymore, and when I try to just go straight to downloading and installing Riffworks 2, it will only run in demo mode.  I know that I have a free upgrade from Riffworks to Riffworks 2, but I can't get out of demo mode.  I tried typing in "refresh" in the purchase activation window per the FAQs, but that doesnt seem to fix anything.  Please advise on how I can get Riffworks running correctly, as I paid for the software.  Thank you.

  • Line6Miller Line 6 11,613 posts since
    Mar 28, 2006
    Currently Being Moderated
    Nov 16, 2009 4:13 PM (in response to gobigjeff)
    RE: Riffworks to Riffworks 2 license issue

    Hi,

       

      I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

       

      http://line6.com/account/tickets/view/

       

       

      Line6Miller

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