Hi Line 6Miller!

I'm back. Sorry for the long absence but I'm in the middle and running late on a Christmas Album that has to be out at the end of this month and also, my internet line has been down (Thanks to a Thunderstorm) so I'm having a fight with Telkom to get it up and running again.

In desperation I am actually doing this from an Internet Cafe. My Internet should be up again in the next few days and then we can resume normal communication. PS. My problem is still alive and kicking!

This is the last communication I had from you before the interruption and I would appreciate it if we can pick up from here.

>Hello,

>Having a friend in Canada certainly does help as we have a distributor in Canada (actually in Montreal).

>Before we go any further let me just make sure I have everything covered here.

>Is this Variax under warranty? You said you've had it for only a few weeks correct?

>You've tried reinstalling the flash memory in the guitar to no avail as it will not connect to Monkey at >all through your POD correct?

>Have you tried interfacing the guitar with something other than the POD IE: a Variax Workbench >Interface?

>Please let me know and then we can move forward with trying to get you the part you need.

>Line6Miller

My Answer:

Yes, the Variax is still under warranty as I only had it for a few weeks before it packed up.

Yes, I have tried reinstalling the flash memory in the guitar to no avail as it will not connect to Monkey at all through my POD and also freezes the POD when connecting to it via the rj45 connector.

No, I have not tried interfacing the guitar with another interface besides the POD as I don’t have accesss to any other interface but I successfully connected via the POD using another 500 and 600.

PS. Is it not possible to get the parts to me via Marshall Music/Active Music Distribution in Johannesburg, South Africa. I was given the impression that they are the Line6 distributers in South Africa?

Thanks for the support so far. It has been great and re-assuring

Regards, Carlo