Hello,

    Let's try updating your driver to the latest version (release 4.20.10).  Use the following links for additional Line 6 software information:

  Line 6 Monkey Installation and F.A.Q.

  http://line6.com/community/docs/DOC-3898

  Windows: USB Device Driver Installation

  http://line6.com/community/docs/DOC-4427

  Video Tutorial: Installing Line 6 Drivers & Monkey to a Windows Vista/7 System

  http://line6.com/community/docs/DOC-1564

  Use the information in this link to optimize your computer to work with Line 6 Gear:

  Computer System Audio Optimization

  http://line6.com/community/docs/DOC-4201

  Microsoft Vista/7 Tweaks and Optimizations: Video

  http://line6.com/community/docs/DOC-1490

  See the following information for setting up your Line 6 device as the soundcard on your computer:

  Setting up your Line 6 device as the External Sound Card on Windows Vista/7 Video Tutorial

  http://line6.com/community/docs/DOC-1486

  Assigning your Line 6 Device as a Sound Card on your Windows Vista /7 Computer: Screen Shot Tutorial

  http://line6.com/community/docs/DOC-1453

  Please provide the following information if you are still having problems after following the directions listed:

  •     Line 6 Product:

  •     Flash memory, USB Firmware  versions installed:

  •     Line 6 Monkey version installed:

  •     Line 6 Drivers version installed:

  •     Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

  •     Operating System version

  •     Is this a dual boot system?  If yes, please list all applicable operating systems:

  •     CPU / Processor Type and Speed

  •     Amount of RAM:

  •     USB Ports: (#, location, speed 1.0/2.0):

  •     USB Devices connected to on your system: (Including any HUBs):

  •     Security software installed on your system (anti-virus, pop-up blockers, firewalls):

  •     Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

  •     Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

  •     Type of internet connection: Cable modem, DSL, satellite, dial up:

   Please note: Line 6 does not support satellite or dial up internet service

   General troubleshooting questions (choose N/A if it does not apply):

  •     Does Line 6 Monkey recognize your device?

  •     Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

  •     Are you connecting directly to a USB port on the back of your computer?

  •     Have you tried different USB cables and ports?

  •     Have you shut down all security software/other programs?

  •     Have you tried to replicate the problem on a different computer?

Hello,

  It's possible it could be hardware related. Have you been able to connect the device to another computer just to be absolutely sure? That really is the only way to know for sure if your hardware is faulty.

  Line6Miller

Hello,

   I have created a support ticket for you regarding this situation.  A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

  http://line6.com/account/tickets/view/