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7304 Views 15 Replies Latest reply: Oct 11, 2010 1:57 PM by GregEllington RSS
xudakai Just Startin' 8 posts since
Dec 18, 2007
Currently Being Moderated

Mar 31, 2009 9:24 PM

Pod x3 live tap button broken

It doesn't click anymore and is unresponsive... i've only had it for 1 year and used the tap normally... this is pretty disappointing

Is there anyway to fix this? It still pops up, but upon depressing, no click registers, like with the other buttons.

    • Pauklin Just Startin' 45 posts since
      Dec 23, 2007
      Currently Being Moderated
      Mar 31, 2009 10:06 PM (in response to xudakai)
      Re: Pod x3 live tap button broken

      Good morning,it's me again.You find yesterdays post already,so no copy paste today.

      The  serial number thing is correct.My unit(also with old switches nov.2007)worked also about a year and then buttons B and D broke.I send it for repair,it took a 2 month,but now its back and everything works.Switches have lifetime warranty.Good luck.

  • Line6Andy Line 6 4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Apr 2, 2009 10:20 AM (in response to xudakai)
    Re: Pod x3 live tap button broken

    Hello,

      Yes, your unit needs to go to your nearest repair for a warranty fix.  Please see the following link for more information:

     

     

    Product Repair

    http://line6.com/community/docs/DOC-4285

     

     

    Line6Andy

     

    Please be sure to award Helpful and Correct points to community members who respond with helpful or correct answers!

  • Line6Hugo Line 6 6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Apr 3, 2009 9:16 AM (in response to xudakai)
    Re: Pod x3 live tap button broken

    xudakai,

     

    There is no public document we can show to prove to you that they are covered, but when you take the X3 Live to them, tell them to go over Technical Bulletin #44 for the X3 Live footswitch light pipe replacement in the service manual. These tech bulletin repairs are considered warranty repairs even after 1 year.

     

    Regards,

     

    Line6Hugo

    • Diatonic Just Startin' 14 posts since
      Jan 24, 2007
      Currently Being Moderated
      Apr 3, 2009 11:13 AM (in response to Line6Hugo)
      Re: Pod x3 live tap button broken

      This is the kind of response that makes Line 6 look bad. #1,Why does the customer have to tell the authorized repair center to look at a tech bulletin after the repair center has already talked to Line 6? #2, With no public document describing the warranty for the  light pipe problem, how much warranty is actually there, for what units and for how long? How ever long Line 6 feels like I guess. Not very confidence inspiring.

      • TheRealZap Expert Line 6 User 11,829 posts since
        Dec 22, 2006
        Currently Being Moderated
        Apr 3, 2009 11:24 AM (in response to Diatonic)
        Re: Pod x3 live tap button broken

        dude... be fair... they acknowledged the problem and offered to deal with it for free... AFTER the warranty... they didn't have to do that... give them some credit... obviously if this was the last tech bulletin ever... then there are still 43 others... and i doubt it was the last one... maybe one of 50 (i have no f'in clue honestly)... not every employee at line 6 can recite every tech bulletin... and it's not exactly something they need to print on the box... the "lifetime" warranty on the fix is somewhat irrelevant as after you use it once you have the upgraded components and should not require additional fixes...

         

        quit being ungrateful, go get your x3 fixed, and lastly rock out, jazz out, blues out, or whatever kind of out floats your boat.

        • Diatonic Just Startin' 14 posts since
          Jan 24, 2007
          Currently Being Moderated
          Apr 3, 2009 12:13 PM (in response to TheRealZap)
          Re: Pod x3 live tap button broken

          Zap, Do you really think not acknowledging the switch problem was a viable option for Line 6? It would be hard to believe any employee of line 6 ,especially in the service dept, is not aware of the warranty for light tubes no matter how many service bulletins they have.

          • TheRealZap Expert Line 6 User 11,829 posts since
            Dec 22, 2006
            Currently Being Moderated
            Apr 3, 2009 12:26 PM (in response to Diatonic)
            Re: Pod x3 live tap button broken

            the x3 is not the only product they have... they probably have 150 service bulletins on their older stuff... anyway the point is that here you have a favorable answer to this issue and its apparently not good enough for you... i doubt the viability of acknowledging the issue was even a factor... it was simply the right thing to do... and they did it...

            the fact that you want to be mr glass half empty is just silly.

            • Diatonic Just Startin' 14 posts since
              Jan 24, 2007
              Currently Being Moderated
              Apr 3, 2009 2:15 PM (in response to TheRealZap)
              Re: Pod x3 live tap button broken

              That really has nothing to do with what I said. The customer shouldn't have to inform the service provider of warranty information and the warranty should be spelled out in black and white to avoid misunderstandings. This is pretty basic policy for good business. If this opinion makes me "Mr. glass half full" so be it.

    • urchinvp Just Startin' 50 posts since
      Jan 3, 2009
      Currently Being Moderated
      Apr 8, 2009 5:16 PM (in response to Line6Hugo)
      Re: Pod x3 live tap button broken

      Hi,

      even though i only bought my X3L new 4 months ago and it's not showing a footswitch fault as yet, I have a serial #5743 is this likely to happen and can/should i get the repairs done anyway as i don't fancy this happening during a gig?

       

      Also, any news the USB drop out issue? (only joking zap!!!)

      • webstersp Just Startin' 9 posts since
        Jan 22, 2008
        Currently Being Moderated
        Apr 11, 2010 10:58 AM (in response to urchinvp)
        Re: Pod x3 live tap button broken

        I had this answer from another thread.

         

        Re: want to buy pod x3 live, is the USB audio dropouts gone!?

         

        This problem has been resolved.  The fix was integrated into the production of newer units some time ago.  The challenge is that many dealers will still be selling older  inventory, so it's not guaranteed that a newly purchased unit will have  the fix.

         

        Unofficially,   the fix was integrated into factory pruduction as serial number   21X3LxS59xxx... If you purchase one earlier than that it may have the  problem; later ones won't. But in any case the problem is fixable under a  lifetime warranty; other than the hassle of getting it fixed for free,  you definitely won't have to suffer with the problem.

         

        http://line6.com/community/thread/33848

      • GregEllington Just Startin' 21 posts since
        Feb 6, 2007
        Currently Being Moderated
        Oct 11, 2010 1:57 PM (in response to urchinvp)
        Re: Pod x3 live tap button broken

        It did happen to me the other night! What a pain in the A$$!!! My display screen  is flashing back and forth too.I have an xt live, wonder if I could load my x3 live tones into it????

  • Brion_Kean Just Startin' 391 posts since
    Dec 27, 2007
    Currently Being Moderated
    Apr 3, 2009 3:51 PM (in response to xudakai)
    Re: Pod x3 live tap button broken

    Tell them to repair / reinforce ALL 12 lightpipes when you go. Mine is around the same age, bought it in Dec.2007 also, and had exactly the same issue. Bad news is, it took a couple of weeks... But, the tap/tuner went first, then the D bank button. I asked them to pre-emptively repair all 12 footswitches, which involved getting 12 of the redesigned lightpipes shipped from L6. By now, that turn-around time *may* be faster, I don't know. But, I can say, that after the repairs were done, back in March 2008, I have had no problems since then.

     

    Good Luck!

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