Thats extremely funny to me...lol.  Its obviously the same guy.  I would be shocked if it wasn't the same guy.   Or maybe its the same woman because thats the way my wife acts :)  drama, drama, drama.  I can tell this person isn't the brightest star in the sky...if you know what I mean.   Either way, the situation remains the same through my eyes.  I think the customer is frustrated and doesn't know what else to do, so that person is freaking out.  Most people don't understand one thing:  Not every consumer is as efficient as every other consumer out there in the marketplace.  Especially, when it comes to shipping larger items back to obtain refunds, exchanges, or servicing.  Some people need more help than others.  That person probably has never needed to return or ship anything in their entire life.  I'm assuming thats why all the drama is pouring out.  I run an e-business for a living, but I don't sell any electronics or instruments though.  I must say, in my opinion, the customer is still right.  The customer has not done anything wrong except freak out.  That customer recieved a defective item and it should handled by someone that has been educated to handle it.  I never expect anything from my customers, such as common knowledge for handling matters like this one.  If there is a problem, I take care of it.  My company, my job, my customer, my income, my problem, not theirs.  The customer is extremely dramatic, however that customer is still RIGHT in my book.

Metallica rules

Hello,

  It appears that you posted your original situation here:  http://line6.com/community/thread/36957

Here was the reply you received:

Hello,

    Please register your product and complete all the end user information on your account.  Then perform a factory reset and see the amp trouble shooting for more tips:

  Spider Jam presets, Specifications, And F.A.Q.
  http://line6.com/community/docs/DOC-4629

  Amp Troubleshooting
  http://line6.com/community/docs/DOC-4488

  Please let us know if you are still having problems and we can look into this further.

You did not do any of the things requested (register gear, complete mailing info), and you never let us know if you were still having problems by responding to your ticket.  You posted this thread on the same day as your other thead - so you are saying that you are still having problems after doing the trouble shooting?  If so, why didn't you reply to your original thread so we could continue to help you?  Why did you "not" mark this as a question (as you did not your first post) so Line 6 would be able to assist?

If you are still having problems after the troubleshooting you can either take your unit to a local service center or call Line 6 directly to arrange an RMA.  See the following links for more warranty information:

Product Repair
http://line6.com/community/docs/DOC-1606

Line 6 Product Warranty
http://line6.com/community/docs/DOC-4838

and for the curious - I checked the email addys on the first two posts - I am pretty sure they are the same end user (not so sure about Metallica-one though)