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829 Views 1 Reply Latest reply: Jun 7, 2010 4:46 PM by Line6Andy RSS
rezpl Just Startin'
rezpl
1 posts since
Mar 3, 2010
Currently Being Moderated

Jun 3, 2010 6:32 PM

Line 6 UX2

Hi,

 

I used my Line 6 UX2 on Vista and all worked correctly. Now, I'm on Windows 7, I installed the lastest software and driver and I have some problems... there is a "lag" (glitches) when a window is open to 100% (if I reduce a windows, the sound is good..no glitches). If I use youtube and use scroolbar during playing, the sound glich again. I ajusted the buffer to maximum in the mixer it's so so but not perfect again. Anyone has a idea to resolve this problem?

 

Thank you.

 

My pc is a Intel Core Quad Q6700 2.66GhZ with 4 gig of memory.

  • Line6Andy Line 6
    Line6Andy
    4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Jun 7, 2010 4:46 PM (in response to rezpl)
    RE: Line 6 UX2

    Hello,

       

      Did you follow the installation directions here?

       

      Installing Line 6 Software for Windows 7 Operating System

      http://line6.com/community/docs/DOC-1885

       

      Did you optimize you computer with the information provided here?

       

      Computer System Audio Optimization

      http://line6.com/community/docs/DOC-4201

       

      Microsoft Vista Optimizations: Video

      http://line6.com/community/docs/DOC-1490

       

      If you need further assistance we will need you to complete a support profile on your account, then provide the following information:

       

      •     Line 6 Product:

      •     Flash memory, USB Firmware  versions installed:

      •     Line 6 Monkey version installed:

      •     Line 6 Drivers version installed:

      •     Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

      •     Operating System version

      •     Is this a dual boot system?  If yes, please list all applicable operating systems:

      •     CPU / Processor Type and Speed

      •     Amount of RAM

      •     USB Ports: (#, location, speed 1.0/2.0):

      •     USB Devices connected to on your system: (Including any HUBs):

      •     Security software installed on your system (anti-virus, pop-up blockers, firewalls):

      •     Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

      •     Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

      •     Type of internet connection: Cable modem, DSL, satellite, dial up:

       Please note: Line 6 does not support satellite or dial up internet service

       General troubleshooting questions (choose N/A if it does not apply):

      •     Does Line 6 Monkey recognize your device?

      •     Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

      •     Are you connecting directly to a USB port on the back of your computer?

      •     Have you tried different USB cables and ports?

      •     Have you shut down all security software/other programs?

      •     Have you tried to replicate the problem on a different computer?

       

      Please let us know and we can proceed from there.

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