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1273 Views 1 Reply Latest reply: Sep 4, 2011 3:49 PM by howardayee RSS
afrox Just Startin'
afrox
8 posts since
Nov 21, 2008
Currently Being Moderated

Jun 17, 2010 4:55 PM

My sound card stops working while recording

Ok, so I have an HP G62 Notebook PC:

Processor: Intel(R) Core(TM) i3 CPU  M330 @ 2.13GHz

Memory RAM: 4.00GB

System Type: 64-bit operating system

Windows 7 Home Premium

 

I also installed the Ableton Live 7 program that comes with the kb37.

I tested the midi with Reason 4.0 and it works fine, the problem comes when I want to record. When I open the recording program and start recording, about 40-60 sec. later, the record stops, the audio stops, everything seems to stop. I also tried recording with Adobe Audition and the same problem happens. Its like the sound card stops working and I have to enter to "hardware settings" so it can be "activated" again. Sometimes when i tried to reset the hardware settings, the ASIO fails to open.

The same problem happened using POD Farm, I set everything to play my guitar and record, and suddenly audio stops and I have to enter to the " Hardware and driver Settings" so it can be "activated" again automatically.

 

I installed my KB37 on a Macbook Pro 2.4GHz Intel Core Duo, 2GB RAM with OS X , with Leopard, and using Garage Band, non of this problems comes out. The KB37 worked just fine and the record didn stopped.

 

Solutions ive tried:

Re-installing Drivers

Re-installing Recording Programs

Removing drivers and installing the beta drivers

 

I dont know if anyone had this same problem before, if this is a Driver conflict, or a System Operating conflict or what?

Thank You,

 

Carlos Robles

Tags: kb37, problem, recording, problems, drivers, laptop
  • howardayee Just Startin'
    howardayee
    9 posts since
    Feb 19, 2007
    Currently Being Moderated
    Sep 4, 2011 3:49 PM (in response to afrox)
    Re: My sound card stops working while recording

    Guys, I think I've found out what the problem is (at least from my experience).

     

    I too, have a TonePort KB37 that has been installed on our Win7 64bit tower (and the then current drivers) 

    for over a year now with absolutely no problems whatsoever. It has been rock solid!

    Because of this stability, and the fact that the card and plugins sound so good, we decided to get a UX2 for 

    our HP G series laptop. We've had the same problems mentioned above. The first came from the new 

    UX2. We noticed it's called a Pod Studio UX2 (not TonePort). Had a lot of trouble getting Monkey to even recognize it's ESN. The serials on the unit & box were not the same as the Monkey's ESN from the card. Still, we managed to coax Monkey to upgrade the UX's firmware and also update the Line6 ASIO drivers, after which, the UX2 was finally recognized by the laptop.

    This didn't completely fix things as the UX would lock up or stop sending audio intermittently. We then tried installing the UX on the tower, but it still had installation issues (had to reinstall firmware again). The card would work for a while, and then just stop. Though, it was much better with the tower, it simply wasn't trustworthy for any sort of professional use, so we returned it.

    I remember from the days of configuring towers for audio that the USB chipsets used on some motherboards would conflict with USB audio cards. (BTW - we even tried installing our sturdy KB37 onto the laptop, still no luck). So, we decided to return the laptop for another brand (Gateway) and started all over again. With this laptop, we were able to install the KB37 with absolutely no problems to date.

     

    Conclusion: I believe the ASIO drivers were not an issue with Win7 64bit. There is a difference internally between the TonePort and the Pod Studio card versions, which has caused some compatibility issues. We will be purchasing a UX2 TonePort as soon as we can locate one.

    Also, the different laptop brand made all the difference. It's just like a few years back..... juggling CPU types, graphics & USB chipsets etc.... to get USB audio to work flawlessly.

     

    Hope this helps.

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