My 2 month old M9 decided to stop working as I went into a studio session with a major label artist.  I can dial in one effect sound using the knobs and it presumes it's on effect 3A, but I cannot use any of the foot switches and also the Monkey application is not able to update the software for some reason.

I purchased this item brand new from a retailer on eBay and would like to know what my best bet is.  I know there are service centers in the NYC area but I need this item sooner than later so an exchange would be best if that is possible at SamAsh or Guitar Center or something.

Any help please?