Currently Being ModeratedDec 8, 2010 3:49 PM (in response to steveofthehyenas)RE: Repairs in Australia
It's really up to the discretion of the distributor. They need to at least be an authorized Line 6 distributor so they can order parts from us.
I'm not sure about the repair center you called out but I can tell you that Music Link AU has turned down repairs in the past when people were even willing to pay.
Currently Being ModeratedDec 9, 2010 3:53 PM (in response to steveofthehyenas)RE: Repairs in Australia
The warranty for a particular unit is only valid in the country that it was bought in. If you live in Australia, you should purchase a unit from a local dealer.
The service center in Australia is:
Music Link Australia
Servicing: Electronics, Guitars
29 South Corporate Drive
But they can decline to repair any unit bought in another country because the unit has no warranty.
Line 6 Customer Support
Currently Being ModeratedDec 9, 2010 4:35 PM (in response to Line6david)Re: RE: Repairs in Australia
I have contacted Music Link for further information. They advise that they in fact do not repair Line 6 products. In fact, they advise that "Logitronics" is the repairer (http://www.logitronics.com.au/). Do you happen to know what's going on in this case?
Thanks again for your help,
Currently Being ModeratedApr 15, 2012 4:45 PM (in response to Line6david)Re: RE: Repairs in Australia
Hi yes I am in the same boat. I bought mine when I was living in America and now I am in Australia also. My unit only worked 5 times before it now freezes on load up and I cannot get it fixed anywhere... I use a power converter so the unit should have worked fine. Pretty disapointed by the lack of help with it.
Currently Being ModeratedSep 4, 2012 6:01 AM (in response to steveofthehyenas)Re: Repairs in Australia
Same level of disappointment here. Thought I bought the dream rig. Now I am stuck with a broken variax and a void warranty because I bought the guitar in another country.... I was quite happy with the stuff, until this week. :-(
Line 6, is there any change in warranty policy expected ??