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1348 Views 8 Replies Latest reply: Sep 4, 2012 6:01 AM by flying_dutchman RSS
steveofthehyenas Just Startin'
steveofthehyenas
7 posts since
Dec 1, 2010
Currently Being Moderated

Dec 8, 2010 2:07 PM

Repairs in Australia

Hi.  Can a HD500, bought in the USA, be repaired in Australia?  I understand that technically the warranty only applies in the country where it was bought, but are repairs possible for a fee (at the Rowville centre)?  Thankyou.

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Dec 8, 2010 3:49 PM (in response to steveofthehyenas)
    RE: Repairs in Australia

    Hello,

       

      It's really up to the discretion of the distributor. They need to at least be an authorized Line 6 distributor so they can order parts from us.

       

      I'm not sure about the repair center you called out but I can tell you that Music Link AU has turned down repairs in the past when people were even willing to pay.

       

       

      Line6Miller

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Dec 9, 2010 3:53 PM (in response to steveofthehyenas)
    RE: Repairs in Australia

    Hi,

       

      The warranty for a particular unit is only valid in the country that it was bought in. If you live in Australia, you should purchase a unit from a local dealer.

       

      The service center in Australia is:

      Music Link Australia

        

      Servicing: Electronics, Guitars

       

      29 South Corporate Drive

      Rowville, Victoria

      3178

      0061397656565 (phone)

      0061397656566 (fax)

       

      service@musiclink.com.au 

       

      But they can decline to repair any unit bought in another country because the unit has no warranty.

       

      Thanks,

      David

      Line 6 Customer Support

  • flying_dutchman Just Startin'
    flying_dutchman
    3 posts since
    Jun 6, 2010
    Currently Being Moderated
    Sep 4, 2012 6:01 AM (in response to steveofthehyenas)
    Re: Repairs in Australia

    Same level of disappointment here. Thought I bought the dream rig. Now I am stuck with a broken variax and a void warranty because I bought the guitar in another country.... I was quite happy with the stuff, until this week. :-(

     

    Line 6, is there any change in warranty policy expected ??

    Rob

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