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910 Views 1 Reply Latest reply: Jan 12, 2011 2:13 PM by ricksox RSS
TheAbomb12 Just Startin'
TheAbomb12
1 posts since
May 24, 2006
Currently Being Moderated

Jan 4, 2011 1:00 PM

Transferring model packs.

I have seen the video's and read everything there is to read, but I'm still having trouble:

 

 


My UX1 broke on me after two years of use so without waiting I went to guitar center to buy the UX2 and figured everything was going to be fine. I use line 6 a LOT and I noticed that none of my model packs transferred from my UX1 to my UX2. I tried plugging in my UX1 again and the light wouldnt turn on nor would the computer recognize it was there. Can anyone help?

 

 

395recordingstudio@gmail.com

Tags: ux1, ux2, model, packs, transfer, license, podfarm
  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Jan 12, 2011 2:13 PM (in response to TheAbomb12)
    RE: Transferring model packs.

    Hello,

       

      This is something that we'll have to handle internally for you.

       

      I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

       

       

      http://line6.com/account/tickets/view/

       

       

      Line6Miller

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