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Up to Discussions in POD Farm / POD Studio / TonePort
2390 Views 9 Replies Latest reply: Sep 7, 2011 6:07 PM by greghutch RSS
dirckb Just Startin'
dirckb
8 posts since
Oct 7, 2007
Currently Being Moderated

Jan 8, 2011 4:48 PM

Toneport UX2 models no longer work

I have Windows 7 64, and a UX2 with the full complement of model packs.  The line 6 stuff was working, but I had to replace the motherboard, and now

 

none of the model packs work.


* Uninstalled & Reinstalled, Drivers 4.1.1.7, Pod Farm 2.02, Monkey 1.34 and Gearbox 3.72

 

* No error from Pod Farm, but Gearbox says:

     DSP failed to load model correctly.  You may not hear the selected model.

     Reason: (Code 80007104) Failed write to firmware.


Other stuff I've tried:


* Authorize "refresh" from monkey

 

* using a different USB port on the computer

 

* using a different USB cable

 

* transferring the model pack off and onto the device again

 

* moving the ".aet" file from a computer that works (Windows XP machine with no problems)

 


The motherboard that worked was a Gigabyte P55-USB3

 

The new motherboard that doesn't work is an MSI P55-GD80

 

Not having the model packs is a serious drag.

Tags: toneport, ux2, model, load, failure
  • dirckb Just Startin'
    dirckb
    8 posts since
    Oct 7, 2007
    Currently Being Moderated
    Jan 14, 2011 8:34 PM (in response to dirckb)
    Re: Toneport UX2 models no longer work

    Really, guys?  No answer from Line 6 at all on this question?

     

    Workaround:  I added a PCI to USB 2 card from Rosewill, NEC chipset, part RC-101,

    and boom: it magically works.  Looks like the Line 6 drivers don't like the USB chipset on the MSI motherboard.

     

    The usbview program shows two of these for the old ports:

    Intel(R) 5 Series/2400 Chipset Family USB Enhanced Host Controller

    each one has a RootHub and a Generic USB Hub below it, built-in on the motherboard.

     

    The new NEC controllers only have a root hub, no Generic USB Hub built in.

    At least I've got it working.

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Jan 17, 2011 4:53 PM (in response to dirckb)
    RE: Toneport UX2 models no longer work

    Sorry for the delayed response here. We are pretty backed up here in support and are doing our best to answer questions as fast as possible.

       

      Thanks for following up on what your workaround is. If Line 6 Monkey was detecting your device when connected to your motherboard via USB, then is certainly should have seen your packs, especially after a refresh.

       

      Not sure why that didn't work but I'm glad you're up and running.

       

       

      Line6Miller

    • dirckb Just Startin'
      dirckb
      8 posts since
      Oct 7, 2007
      Currently Being Moderated
      Jan 17, 2011 8:09 PM (in response to ricksox)
      Re: Toneport UX2 models no longer work

      Thanks for the reply.  I know it's easy to get backed up in support.

       

      Everything worked fine except for the model packs.  It seems like using them on a new machine (or a new motherboard) requires writing something back to the device during authorization/activation, and the USB write-to-device code must not be 100% correct.  I'm going to leave this question open since it seems like a fairly common complaint.  If you ever get a version you want me to test, I can pull the USB card out and try the motherboard ports again - although now that the packs are working, it may not need to write to the device again - I can verify that one way or the other before installing the new code.

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Jan 25, 2011 3:15 PM (in response to dirckb)
    RE: Toneport UX2 models no longer work

    I honestly do not think there is another solution for your issue other then the PCI card you installed.

       

      There are so many possible variables from computer to computer that the same symptom may be resolved through different means from one machine to the next.

       

       

      Line6Miller

    • dirckb Just Startin'
      dirckb
      8 posts since
      Oct 7, 2007
      Currently Being Moderated
      Jan 25, 2011 3:35 PM (in response to ricksox)
      Re: RE: Toneport UX2 models no longer work

      I don't need another solution; Line 6 does.

       

      Apparently the software doesn't work with some USB chipsets.
      This is something that ought to be on development's bug list.

       

      As a software engineer, I know that there's always a backlog of
      work, both bugs and features, and setting priority is difficult.

       

      Since this seems like a common complaint, I wanted to leave
      this open and volunteer to help test if the engineers come back
      with a potential fix.

       

      If you guys really don't give a ****, go ahead and close the ticket.
      At this point, it's no skin off my banana.

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Jan 25, 2011 3:45 PM (in response to dirckb)
    RE: Toneport UX2 models no longer work

    Thanks for your feedback. Please be sure to submit it below as well:

       

      http://line6.com/company/contact/productfeedback/

       

       

      I will also log your inquiry as a quality concern.

       

       

      Line6Miller

  • davpat Just Startin'
    davpat
    2 posts since
    Jan 29, 2007
    Currently Being Moderated
    Sep 5, 2011 11:10 AM (in response to dirckb)
    Re: Toneport UX2 models no longer work

    I have exactly the same problem. I bought new laptop ESPECIALLY to work with my UX2 and everything is like dirckb said.

     

    Gearbox don't work. POD farm do, but i can't practise with lessons in GPO...

     

    Did you find solution?

  • greghutch Just Startin'
    greghutch
    1 posts since
    Mar 31, 2006
    Currently Being Moderated
    Sep 7, 2011 6:07 PM (in response to dirckb)
    Re: Toneport UX2 models no longer work

    GuitarPort UX2 & Windows 7 32 bit don't play well together. I have installed all latest drivers and still opening GuitarPort puts CPU so high PC is almost locked up. Stop the process and CPU is fine. Start GuitarPort again and CPU goes to roof. I see this has been an issue for a couple years now but I do not find where it has been addressed. I have seen many users doing their best to find a good work around but I think Line6 should fix their driver.

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