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1904 Views 4 Replies Latest reply: Oct 1, 2012 2:24 PM by QsBlues RSS
advahlauffer Just Startin'
advahlauffer
1 posts since
Feb 23, 2011
Currently Being Moderated

Feb 23, 2011 9:35 AM

Toneport KB37 Crashing Macbook Pro

Hi,

 

I just bought a new Line6 Toneport KB37, and am trying to get it set up. I installed all the software correctly, and plan on using it with Logic Pro. Now every time I try plugging in the USB of the KB37 my computer crashes.  My computer is a Macbook Pro, 2.26 GHz Intel Core 2 Duo, 2GB RAM, OS 10.6.6.

 

Any suggestions?

 

Thanks so much,

 

Advah

Tags: kb37, toneport, mac, macbook, crash
  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 24, 2011 10:29 AM (in response to advahlauffer)
    RE: Toneport KB37 Crashing Macbook Pro

    Hi,

       

      Are you installing drivers off of the CD? Newer operating systems like Snow Leopard and Win 7 are incompatible with the drivers that come on the disk.

       

      You can download the newest updates for free from our website. This should fix the issue.

       

      http://line6.com/software/

       

      Thanks,

      David

      Line 6 Customer Support

    • joshlauffer Just Startin'
      joshlauffer
      1 posts since
      May 21, 2007
      Currently Being Moderated
      Feb 24, 2011 12:28 PM (in response to Line6david)
      Re: RE: Toneport KB37 Crashing Macbook Pro

      Thanks for your help. So I tried updating the driver, and this was succesful but unfortunately my computer still crashes when I plug the Toneport in using Gearbox. Any other suggestions? I am currently running version 3.7 of Gearbox. I did download the latest drivers, including the Beta driver for snow leopard. I installed 5.7.0 and then the Beta driver 4.2.6. Which should I be using? (both cause the crashing)

      • bpaderna Just Startin'
        bpaderna
        1 posts since
        Sep 11, 2012
        Currently Being Moderated
        Oct 1, 2012 1:44 PM (in response to joshlauffer)
        Re: RE: Toneport KB37 Crashing Macbook Pro

        The same thing is also happening.  I tried to de-install all the drivers, software and restart.

        The restart will activate the KB37 but as soon as I go into system preferences and even touch the audio settings to KB37 it deactivates.

        There is a serious BUG in the drivers and it seems that there is no soultion yet.  I wonder if Line6 support will even address this?

  • QsBlues Just Startin'
    QsBlues
    81 posts since
    Feb 1, 2007
    Currently Being Moderated
    Oct 1, 2012 2:24 PM (in response to advahlauffer)
    Re: Toneport KB37 Crashing Macbook Pro

    GearBox is not really supported anymore by Line 6 since they've migrated over to Pod Farm.  I would suggest downloading Pod Farm 2.5 and running that instead of GearBox.  I ran into the same issue, and everything works flawlessly with Pod Farm.

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