So you reinstalled all the software, optimized your system for audio, and the program is still crashing?  We need to get some information on your system.Please provide the following information from:

Before Posting a Question

http://line6.com/community/docs/DOC-4429

·        Line 6 Product:

·        Flash memory, USB Firmware  versions installed:

·        Line 6 Monkey version installed:

·        Line 6 Drivers version installed:

·        Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

·        Operating System version

·        Is this a dual boot system?  If yes, please list all applicable operating systems:

·        CPU / Processor Type and Speed

·        Amount of RAM

·        USB Ports: (#, location, speed 1.0/2.0):

·        USB Devices connected to on your system: (Including any HUBs):

·        Security software installed on your system (anti-virus, pop-up blockers, firewalls):

·        Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

·        Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

·        Type of internet connection: Cable modem, DSL, satellite, dial up:

Please note: Line 6 does not support satellite or dial up internet service

General troubleshooting questions (choose N/A if it does not apply):

·        Does Line 6 Monkey recognize your device?

·        Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

·        Have you tried different USB cables?

·        Are you connecting directly to a USB port on the back of your computer?

·        Have you shut down all security software/other programs?

·        Have you tried to replicate the problem on a different computer?

Bw aware that you can return the license and get a refund within 30 days of the purchase. See the following link:

http://line6.com/store/returnpolicy/

Line6Andy

Please be sure to award Helpful and Correct points to community members who respond with helpful or correct answers!

i also think this is a geeral probem, and i would also appreciate a "fix".  when it works, awesome...  when it doesn't, not so awesome...  you can contact me on jrain666@gmail.com  thaks!  fingers crossed!

Hello all,

I fully understand that you are wanting to get the version of the software that you own to work on the Vista, 7 or Snow Leopard OS. One major problem is that RiffWorks Line 6 edition has been discontinued. This happened a while ago and so there will not be any new updates to this version of the software. Unfortunately this is the way of the world that developers need to move forward. We are just trying to keep up with the hardware manufacturers and the OS developers. Apple no longer supports Power PCs with there new OSs and I have a bunch of hardware that wont work with Vista or 7. When things change too much we cannot just keep patching holes in old products(as much as we really want to!)

I have included a link so that you can see the differences between the Line 6 Edition and RiffWorks Standard. The most important things are:

1. That Standard is compatible with the latest OSs on both platforms.

2. It comes with some cool plugins the your version did not(worth over $100).

3. It has a extra InstantDrummer yours did not come with.

4. You can export Riffs as WAV files.

5. You can record in 32 bit.

6. Most importantly it is not tied to your device. This means that if you get a new input device you do not have to try and transfer the license to a new device.

http://www.sonomawireworks.com/riffworksfeatures-Line6.php

We are not asking to buy the new version. We have a deal so that you can crossgrade for $30 if you have RiffWorks v2 and $60 if you have v1.

http://www.sonomawireworks.com/guide/index.php/Riffworks_Crossgrade

If you have any questions you can contact us directly at support@sonomawireworks.com

-Jason