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5948 Views 6 Replies Latest reply: Dec 22, 2010 4:10 PM by RSM5817 RSS
grilleflame Just Startin'
grilleflame
1 posts since
Mar 29, 2009
Currently Being Moderated

Apr 22, 2009 8:39 PM

Why is my UX2's sound cutting out?

I have a UX2 USB interface running Pod Farm.  It works great on my desktop PC running Windows XP, but when I use it on my laptop running Windows Vista, the output sound cuts out very briefly every 30 seconds or so.  I tested my headphones, and that's not the issue.  I've also downloaded the latest Pod Farm installer for Windows Vista and updated the firmware and drivers.  Still no progress.  I tried running the setup on a different laptop running Windows XP and the problem continues.  The only difference between the XP laptop and the desktop is that the laptop has a slower processor and less RAM.  The Vista laptop is the most powerful of the three.

 

Any suggestions?

Tags: output, sound, ux2, vista, windows, xp, podfarm
  • Crusty_Old_Rocker Expert Line 6 User
    Crusty_Old_Rocker
    3,096 posts since
    Jan 24, 2007
    Currently Being Moderated
    Apr 22, 2009 10:04 PM (in response to grilleflame)
    Re: Why is my UX2's sound cutting out?

    On some laptops, all the USB ports hang off an internal hub.  This is just like using a USB hub on a computer and you will experience problems with sound getting choppy over USB.

     

    Have you tried all the USB ports and found the same problem?  Do you have other USB devices attached when the UX2 is connected?

     

    Download and read this: http://line6.com/data/l/0a060072fc67490f14314f07a/application/pdf/POD%20Farm%20Windows%20XP%20&%20Vista%20Audio%20Tips%20&%20Optimizations%20(Rev%20A)%20-%20English.pdf

     

    Let us know how you get on with it.

     

    Cheers,

     

    Crusty

  • goodapolloIV Just Startin'
    goodapolloIV
    7 posts since
    Apr 28, 2009
    Currently Being Moderated
    May 12, 2009 10:59 AM (in response to grilleflame)
    Re: Why is my UX2's sound cutting out?

    I am also experiencing this issue. During normal playback, sound will randomly glitch or skip.

     

    My Machine:

     

    ASUS G50VT-X5

    2.13Ghz Centrino 2

    4GB DDR2-800

     

    ...and the UX2.

     

    This issue has managed to span across three Operating Systems as well. I have used Windows 7 64-bit, Windows Vista 64-bit, and have just recently tried vanilla 32-bit XP Home.

     

    I don't figure that my USB ports are off of one hub, but I have optimized my machine, used the UX2 in all of USB ports, and disabled various devices. This is either a driver or UX2 hardware issue

    and it's heartwrenching when you are just about to record your band's demo. :\

  • maynard__ Just Startin'
    maynard__
    2 posts since
    May 6, 2009
    Currently Being Moderated
    May 13, 2009 7:43 AM (in response to grilleflame)
    Re: Why is my UX2's sound cutting out?

    So, guys, I made it!

    I'm not really sure, which activity finally got me rid of this damn cracking. Here's what I did:

    1. All the stuff Crusty_Old_Rocker recommended

    2. Enabled in BIOS running multiple virtual machines

    3. Increased the buffer size in tools for line6 devices (is in start menu)

     

    Like I said, no idea what made the annnoying thing go. Could have been the last one, if so, I feel a little stupid. So try first bottom up. Now everything runs well, zero latency.

  • RSM5817 Just Startin'
    RSM5817
    1 posts since
    Sep 24, 2010
    Currently Being Moderated
    Dec 22, 2010 4:10 PM (in response to grilleflame)
    Re: Why is my UX2's sound cutting out?

    I have a new PC running Windows 7 64 Bit.  Same issue as decribed by the original post, it happens every 30 seconds or so for about 3 seconds.  It also stopped after updateing UX2 drivers a short while ago, but I have restarted and it's back.  Was never once an issue on XP.  Anyone having this issue still.  I didn't see a clear resolution to what I think my issue is.  I just can't see this being a buffer issue.  It happens when just monitoring the UX2 with GearPort, no recording going on.

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