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572 Views 1 Reply Latest reply: Apr 13, 2011 11:06 AM by Line6Don RSS
falige Just Startin'
falige
1 posts since
Jan 18, 2011
Currently Being Moderated

Apr 9, 2011 4:32 PM

Line 6 Monkey won't detect registered products

So I bought a UX2 and registered it about 2 months ago and everything worked fine. Recently I system restored my computer and today I re-installed Pod Farm and what not. Then I downloaded the metal tone pack, but when I open Line 6 Monkey so that it can detect that I purchased the tone pack, it says that my UX2 isn't registered. I hit the register button and it takes me to the website and I put in all the correct information and hit register. After that, it says that an error occured and that I had already registered the product. So the product is registered online, but the Line 6 Monkey won't detect it. What should I do?

Tags: 6, line, monkey, registration
  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Apr 13, 2011 11:06 AM (in response to falige)
    RE: Line 6 Monkey won't detect registered products

    Hey falige,

       

      It sounds like the system restore triggered this problem. I went ahead and refreshed your registration on our end. Make sure and retry every USB connection on your computer, in addition please try and remove any additional USB devices while troubleshooting.

       

      -Please try launching monkey.

      -Click on the Optional Add-Ons tab.

      -Click on your model packs.

      -Click "activate purchase" and type in "refresh" in the window that pops up.

       

      I hope this helps, if you still are having issues please let us know.

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