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1224 Views 11 Replies Latest reply: Jul 3, 2011 6:54 AM by merman_96 RSS
merman_96 Just Startin' 34 posts since
Feb 12, 2007
Currently Being Moderated

May 11, 2011 1:42 AM

Dt 50 update seems to have deleted firmware

I replied to another post regarding this issue, but am hoping that creating my own post will speed up support response.  Just received my DT50 last night, and immediately registered and Began the firmware update. As update began, I received a prompt that the unit wasn't registered. I tried to comply but then received prompt the unit was already registered.  At that point line monkey no longer recognizes that DT 50 is connected, and I receive error message 800000A.  Dt 50 is now "bricked" essentially. It does not work. It does light up but cannot select topology, a/b , etc , no sound.  I double checked midi cables and interface. My hd 500 is recognized immediately, bu switching connection to dt 50 does nothing. Manually selecting midi ports etc, nothing. Connect back to hd 500 and it is again immediately recognized. Power off DT50 wait , tried again. Same results.  Basically it appears the unit has no firmware installed.

  • Nick_Mattocks Best of the Best 9,065 posts since
    Mar 26, 2007
    Currently Being Moderated
    May 11, 2011 6:19 AM (in response to merman_96)
    Re: Dt 50 update seems to have deleted firmware

    I'm sorry to hear that.

     

    From your description it would appear that your amp lost MIDI communication with the computer and Monkey.  I don't know what MIDI interface you have, but the one that Line 6 often recommend is the M-Audio MidiSport UNO.

     

    You should be able to re-flash your amp by starting over with a reliable MIDI interface and make sure that interface if it's a USB device, is connected directly to a USB 2.0 port and not via any kind of genereic USB hub.

     

    Make sure you are using both MIDI In and MIDI Out cables to and from the amp from the Interface and that they are connected the right way round

     

    Your DT50 does not have to be registered for you to update it.  You can simply close the message window

     

    Regards

     

    Nick

      • Nick_Mattocks Best of the Best 9,065 posts since
        Mar 26, 2007
        Currently Being Moderated
        May 11, 2011 10:21 AM (in response to merman_96)
        Re: Dt 50 update seems to have deleted firmware

        OK.  Thanks for the reply.

         

        Your MIDI interfaces all look fine to me.  Line 6 do tend to recommend the M-Audio MidiSport UNO, but I have several MIDI  or audio/MIDI interfaces including Roland, M-Audio, Edirol, MOTU and Terratec and they all seem to do the job OK.  I was more concerned that you may have been using one of the cheap USB to MIDI interfaces which are obtainable from eBay, and whilst some of these are actually OK, some aren't.

         

        The connection to the HD500 form a computer is by USB 2.0; flash updates are completed over this link - it is MIDI info I believe, but it isn't done via MIDI cables.

         

        The HD500 will communicate with other devices via MIDI however.

         

        Regarding a hardware reset for the DT50 - I'm not sure - I'll try and look into this.

         

        I actually think you need one-to-one support on this from Customer Support.  You could call them using one of the numbers under the Contact Us link below or wait leaving this question unanswered and Customer Support should look in shortly.

         

        Best regards

         

        Nick

          • spaceatl Expert Line 6 User 4,456 posts since
            Jan 24, 2007
            Currently Being Moderated
            May 11, 2011 11:39 AM (in response to merman_96)
            Re: Dt 50 update seems to have deleted firmware

            hmmm....I was going to suggest opening the Monkey and Logging out of Line 6...Not sure if that would help this...Sounds like you have tried everything else I can think of...Not sure if there is a Safe Mode for the DT50 or not...

              • Nick_Mattocks Best of the Best 9,065 posts since
                Mar 26, 2007
                Currently Being Moderated
                May 12, 2011 6:11 AM (in response to merman_96)
                Re: Dt 50 update seems to have deleted firmware

                It looks like your amp is faulty and may even have been from the outset if the first thing you did was to update it without running a guitar into it first.

                 

                It's probably going to have to be returned somewhere to be fixed or replaced, but it might be worth giving Line 6 a call by phone to see what your options might be before doing that.  It seems you have tried everything possible to resolve the issue from your perspective.

                 

                Here's the contact numbers:

                 

                Line 6 - North America

                Line 6, Inc.
                26580 Agoura Road
                Calabasas, CA 91302-1921

                Main Phone#: (818) 575-3600
                Main Fax#: (818) 575-3601

                Line 6 - Europe

                Line 6, Inc.
                The POD
                Clifton House
                Butler's Leap
                Rugby, Warwickshire
                United Kingdom, CV21 3RQ

                Telefone: +44 (0) 1788 566 566
                Fax: +44 (0) 1788 566 529

                For English only technical support please call +44 1788 566 555

                 

                I'd try and get a call in early and avoid the lunch-time break as that's when Customer Support gets quite busy with incoming calls.

                 

                The best of luck with this.  When you get a working amp, you will enjoy it I'm sure.

                 

                Regards

                 

                Nick

                  • Nick_Mattocks Best of the Best 9,065 posts since
                    Mar 26, 2007
                    Currently Being Moderated
                    May 12, 2011 1:56 PM (in response to merman_96)
                    Re: Dt 50 update seems to have deleted firmware

                    Well, obviously I'm sorry you've had the hassle, but on the other hand I'm glad Line 6 are looking after it for you.   They'll sort it out - no worries

                     

                    Good luck

                     

                    Regards

                     

                    Nick

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