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1095 Views 6 Replies Latest reply: Jun 9, 2011 10:06 AM by Line6Don RSS
allcrowsareblack Just Startin'
allcrowsareblack
23 posts since
Apr 10, 2009
Currently Being Moderated

May 20, 2011 6:56 AM

UX 1 Vs Windows 7 Driver Issue

Looking back through threads over the last year or so and having now had my local PC independents take my computer apart, I've now come to understand that the reason that my UX 1 is of little more use than a paperweight is because I'm running Windows 7. Rubbish.

 

Could somebody please give an indication of whether the glitching caused by the driver is ever going to get fixed.

 

I'm annoyed in the face of having to scale back to XP to make something that should work, work.

Tags: ux1, studio, driver, windows, 7
  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    May 26, 2011 10:23 AM (in response to allcrowsareblack)
    RE: UX 1 Vs Windows 7 Driver Issue

    Hey Steve_Townend,

       

      Please try removing any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available.

       

      If you can confirm that all of your drivers are up to date as well, you might want to try optimizing the windows 7 operating system for performance. We have some tutorials available to assist you with this, please follow the links below:

       

      http://line6.com/community/docs/DOC-2085

       

      http://www.pcworld.com/article/172351/optimize_your_windows_7_pc.html

       

      In addition, if you are using a DAW, try increasing the buffer size on the audio preferences menu. As well as changing the buffer size on the Line 6 Audio-MIDI device menu which is located on the Control Panel.

       

      We also have some USB audio troubleshooting information at the link below:

       

      http://line6.com/community/docs/DOC-4282

       

      If your computer has a AMD chipset you might be experiencing an issue with the USB filter, for information on how to remove, please follow the link below:

       

      http://line6.com/community/docs/DOC-2215

       

      Please review all of this, and let us know if you are still experiencing issues.

    • allcrowsareblack Just Startin'
      allcrowsareblack
      23 posts since
      Apr 10, 2009
      Currently Being Moderated
      May 27, 2011 12:34 PM (in response to Line6Don)
      Re: RE: UX 1 Vs Windows 7 Driver Issue

      Thanks for coming back to me.  I've done all that and I've had my local specialists disect my PC, they're DAW specialists too, so not your average PC megashop idiots.  Answer: driver's not handled by the OS properly causing CPU spikes.  Sorry I didn't post decent chiptet details, my computer was with them at the time and I didn't have that info to hand.  I've rolled back to XP and there's no spiking any more.

       

      Actually, although I'm still a bit miffed about having to take that step, things have moved on, 'cause now I can't get Pod Farm 2.5 to start up.  I get "...has a problem and needs to close" dialogue which tells me this:

       

      AppName: pod farm 2.exe     AppVer: 2.50.0.0     ModName: l6twxy.dll
      ModVer: 5.22.0.0     Offset: 00049dc9

       

      No idea what that means.  Other then the fact that I'm getting ever more annoyed.

       

      PC details are these:

      Pentium(R) Dual Core

      E5400@2.70 GHz

      3 GB RAM

       

      Help much appreciated

       

      Steve

  • Line6Hugo Line 6
    Line6Hugo
    6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Jun 6, 2011 4:48 PM (in response to allcrowsareblack)
    RE: UX 1 Vs Windows 7 Driver Issue

    Just for clarification, are you running your computer on Windows XP now, or did you revert back to Windows 7?

       

      Also, in POD Farm 2.5, there is a bug on the inputs availability when you connect a POD Studio interface.

       

      Workaround for Windows:

      - Launch Pod Farm 2.50, then unplug the USB cable and plug it again while the program is still running.

      - Then, go to 'File/Preferences' and select your Toneport/PodStudio in the 'Hardware' tab.  Hit the 'Apply' button, then hit OK.  Audio should be available.

       

      Also, if you are using another interface, please make sure to select it within the Hardware tab of 'File/Preferences.'

       

      Regards,

       

      Line6Hugo

    • allcrowsareblack Just Startin'
      allcrowsareblack
      23 posts since
      Apr 10, 2009
      Currently Being Moderated
      Jun 8, 2011 12:48 PM (in response to Line6Hugo)
      Re: RE: UX 1 Vs Windows 7 Driver Issue

      Line6Hugo,

      Yep, I saw your document, so I'm aware that you guys know there is a problem or two with 2.5.  AndI've responded to that document with a thread of my own.

       

      The workaround that you suggest doesn't work for me as I can't even get Farm to start up, unless, that is, I unplug my UX1 first (I'm not using another interface, although I have tried a Zoom R16, to no avail).

       

      Having got Pod Farm to load I can then plug the UX1 back in, but I can't, even following your suggestion, get any sound at all from anything that is plugged in to the UX1 inputs.  Having said that, the plugins work within Cubase on playback of exisiting instrument tracks.

       

      To clarify, yes, I am now using XP Service Pack 3.  For all the good it's done me.

       

      Thanks for replying.  I hope something gets sorted with 2.5 soon.  I'm dead in the water here, as I'm certain are many others, and it's getting very frustrating.

       

      Steve

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Jun 9, 2011 10:06 AM (in response to allcrowsareblack)
    RE: UX 1 Vs Windows 7 Driver Issue

    Hey Steve_Townend,

       

      We are currently working towards a fix that will be released shortly as soon as it is available.

       

      We appreciate your patience and understanding with this issue, Thank you.

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