Currently Being ModeratedMay 27, 2011 10:21 AM (in response to RichRRR)Re: XDS Plus Dropouts/Clicks
You could call our service department ... 818.575.3600
If you want to test it further, here's what I'd suggest since you sy it has problems every few minutes.
Set the transmitter plugged into your guitar in some stationary position where there will be zero movement. Then monitor the receiver's RF LEDs and look for drops/pops. The most common cause of noise is mechanical. If you can rule this out then you definitely need to send it in for service.
Currently Being ModeratedMay 27, 2011 11:33 AM (in response to dboomer)Re: XDS Plus Dropouts/Clicks
Thanks for the reply.
Are you saying that if there are drops/pops (evidenced by changes in the RF LEDS) with everything stationary, then that is an indication of a needed repair in either the transmitter or receiver?
I will give it a try.
If the problem only occurs when there is motion, what would the potential fixes be? (I don't move around all that much.)
I am searching for proof of purchase to figure out if it is still under warranty or not. If not under warranty, I'll have to decide whether the repair money would be better spent on a different unit.
Currently Being ModeratedMay 27, 2011 1:09 PM (in response to RichRRR)Re: XDS Plus Dropouts/Clicks
The problem sometimes happens because over a period of time the transmitter's input jack jsut gets streatched so that it doesn't hold the input jack firmly enough. Most users don't really think about it ... but when you only have a 2 foot cable you are jerking much harder of the jack that you are with your 20 foot cable into your amp. Putting the transmitter on the strap greatly helps reduce this kind of wear.
IF that is the problem then the best fix is to replace ine input jack on the transmitter.
Currently Being ModeratedMay 27, 2011 1:33 PM (in response to dboomer)Re: XDS Plus Dropouts/Clicks
Thanks. Doing the test you suggested, with the guitar in the stand, I saw the RX2 light flicker occasionally. RF and RX1 remained solid.
I bought a nylon holder for the guitar strap pretty early-on. The clip thing was pretty much a no-go from the start. And I didn't care for putting the transmitter in a pocket.
I am scrambling to find my receipt. I found email exchanges with friends that narrowed the purchase down to Oct. 2009, so I am still within the 2 year warranty period. I need to make this thing useable before I lose the warranty.
Currently Being ModeratedMay 27, 2011 2:25 PM (in response to RichRRR)Re: XDS Plus Dropouts/Clicks
I guess I should have explained better ...
It IS normal for the LED to switch back and forth. There is no loss of signal or audio quailty when this happens. A true RF dropout will take both receivers off the air.
What I was hoping to get from this experiment was a a positive yes or no to the pop/click issue. If we still got pops with a stationary transmitter then we would next look at the hardware. If there are no pops then the problem is likely simple mechanical issues.
So other than the RX LEDs going back and forth ... no pops?
Currently Being ModeratedMay 28, 2011 7:42 AM (in response to dboomer)Re: XDS Plus Dropouts/Clicks
When I tried that, I didn't have the output connected to anything. Gear was just kind of staged betweed rehearsal and gig; and not really set up. So, wasn't listenting, just watching LEDs.
Will try again, later on. If I don't get back to it, this morning, it might take a few days to get back to it. Going out of town for a few days.
Appreciate you help! Have a great weekend.
Currently Being ModeratedJun 1, 2011 12:03 PM (in response to RichRRR)Re: XDS Plus Dropouts/Clicks
Well, I tried to reproduce my clicking/popping/dropout problem with the guitar in the stand, and connected to an amp.
15-20 minutes, and didn't hear extraneous noises. So, I guess that is pointing to mechanical issues.
I will go back and test again, seated; then standing and using a strap.
Sorry, my test opportunities are kind of few and far between right now. But if there is something I can get repaired, I would sure like to go back to using wireless.
Pretty big mojo-killer when your nice pretty sustained note goes crackle and pop. Problems always, totally, go away when switching to cable.
Just wanted to add that the warranty period for the XDS-Plus is 2 years from the date of purchase when bought NEW from an authorized dealer.
From what you describe, it sounds like there is a mechanical problem that a service center would need to resolve.
Currently Being ModeratedJun 9, 2011 6:38 AM (in response to Line6Hugo)Re: RE: XDS Plus Dropouts/Clicks
It was bought new from Guitar Center in October of 2009, so I have a bit of warranty time left. I should pursue getting it fixed before then.
Done a little more testing. Will sometimes go a long time without a glitch. Seems more prone to happen when I turn. Nothing radical. Just a gentle turn from facing forward to facing sideways. Not dramatic, but a real buzzkill during a gig. I always have a cable handy, and switch to the cable at the first sign of a glitch. Actually stopped using the x2, as it happened on every gig I tried it on.
I have an outdoor festival gig coming up on 6/18, and we are doing our own sound from the stage. So, I may need to use it for a walkaround for the soundcheck. I will pursue getting a repair authorization after that.
Thanks for the reply.