Community: Can't connect to the internet through the monkey, and i can't register my product so i can't use it

Up to Discussions in POD Farm / POD Studio / TonePort

1372 Views 5 Replies Latest reply: Jun 17, 2011 4:09 PM by alexdevry

abayona32

3 posts since
Jun 8, 2011

Currently Being Moderated

Jun 8, 2011 10:08 PM

Can't connect to the internet through the monkey, and i can't register my product so i can't use it

Hi, i've been trying to do everything recommended, turned off my pop up blockers, uninstalled my anti virus, and i still can't get it to connect. What can i do? This is ridiculous, i can't even use my pod ux2. Any help please? Thanks!

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Tags: pod, ux2, problem, monkey, connection

Line6david
5,196 posts since
Jan 27, 2010

Currently Being Moderated

Jun 9, 2011 4:55 PM (in response to abayona32)
RE: Can't connect to the internet through the monkey, and i can't register my product so i can't use it

Hi,

Is monkey throwing a specific error message?

The issue could be related to a router. Try connecting the computer directly to your DSL or cable modem.

Thanks,
David
Line 6 Customer Support

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- abayona32
  3 posts since
  Jun 8, 2011
  
  Currently Being Moderated
  
  Jun 10, 2011 6:03 PM (in response to Line6david)
  Re: RE: Can't connect to the internet through the monkey, and i can't register my product so i can't use it
  
  Hi David,
  
  The message i get is this:
  
  Login failed.
  
  Make sure you are connected to the internet.
  
  Reason: (Code 800038C6) Unknown server error ocurred.
  
  If you have popup blockers, anti-spyware or anti-virus programs running, try temporarily disabling them.
  
  So that's it, i tried connecting it directly with a cable but i still get the same message. Also did what the message tells me, and it still doesn't work.
  
  Report Abuse
  
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Line6Don
5,274 posts since
Mar 14, 2011

Currently Being Moderated

Jun 15, 2011 10:22 AM (in response to abayona32)
RE: Can't connect to the internet through the monkey, and i can't register my product so i can't use it

Hey abayona32,

After reviewing your account information, I can see that you have been able to successfully register your UX2 to your account.

If you have made sure to bypass the wireless connection, you have disabled pop up blockers/anti-virus software, and still are not able to connect.

There could be some sort of download accelerator/limiter set in place by your Internet Service Provider. Please contact them to ensure that your internet connection is not effected.

In addition, you can try to connect your UX2 to a different computer using a different internet connection to perform any necessary updates to your UX2.

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alexdevry
2 posts since
Jan 31, 38334

Currently Being Moderated

Jun 17, 2011 2:33 PM (in response to abayona32)
Re: Can't connect to the internet through the monkey, and i can't register my product so i can't use it

Hello Line 6,

I have the same problem here ! No antivirus, no popup blocker, firewall opened, direct connection to the internet through DSL and still no possibility to connect my Toneport UX2 to apply the updates !

I have a new PC and I installed Line 6 Monkey using the CDs delivered by Line 6 (currently Line 6 Monkey is version 1.10)

Please help !

Alexandre

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- alexdevry
  2 posts since
  Jan 31, 38334
  
  Currently Being Moderated
  
  Jun 17, 2011 4:09 PM (in response to alexdevry)
  Re: Can't connect to the internet through the monkey, and i can't register my product so i can't use it
  
  Ok have downloaded Line 6 Monkey 1.4 from the website and installed.
  
  Now everything updates like a charm
  
  Maybe you could try to install software from the website rather than using Line 6 Monkey, or try to make sure you have a recent version of Line 6 Monkey ?
  
  Alexandre :8
  
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Jun 8, 2011 10:08 PM

Can't connect to the internet through the monkey, and i can't register my product so i can't use it

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