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910 Views 6 Replies Latest reply: Jun 10, 2011 11:48 AM by jerrypod RSS
jerrypod Just Startin'
jerrypod
3 posts since
May 31, 2011
Currently Being Moderated

Jun 9, 2011 7:41 AM

USB connection problem HD400 to PC Windows7

I'm getting error msg at bottom of editor screen that says:

 

"There was an error communicating with your device. If it is a USB device, try disconnecting and reconnecting the cable. "

 

I have updated all drivers.

Checked the USB cable, and verified that is works OK.

 

Still can't connect. Tried everything. Any suggestions would be greatly appreciated. Jay

Tags: error, usb, device, the, there, is, a, it, with, an, your, hd400, cable., try, was, then, if, communicating, device., disconnecting, reconnecting
  • spaceatl Expert Line 6 User
    spaceatl
    4,456 posts since
    Jan 24, 2007
    Currently Being Moderated
    Jun 9, 2011 7:47 AM (in response to jerrypod)
    Re: USB connection problem HD400 to PC Windows7

    have you tried some different ports? Line 6 stuff doesn't like hubs and some computers will have them built in..

     

    Also, where is your Win 7 in terms of updates? I strongly recomend SP1...I had some power managment issues on my HP laptop running 7...No problems with the Line 6 stuff, but I had some problems with the wireless NIC shutting down...

    • jerrypod Just Startin'
      jerrypod
      3 posts since
      May 31, 2011
      Currently Being Moderated
      Jun 9, 2011 8:06 AM (in response to spaceatl)
      Re: USB connection problem HD400 to PC Windows7

      Thanks for the help spaceatl, but I'm still nowhere with this.

       

      No hubs.

      Windows7 is updated with SP1.

      Cables verified working OK.

      All Line6 Drivers and software updated.

      Switched ports, and tested OK with other devices.

      Booted and rebooted numerous times.

       

      Still can't connect do device. It's got to be something simple I'm overlooking, but completely stumped.

      • spaceatl Expert Line 6 User
        spaceatl
        4,456 posts since
        Jan 24, 2007
        Currently Being Moderated
        Jun 9, 2011 8:25 AM (in response to jerrypod)
        Re: USB connection problem HD400 to PC Windows7

        And I am guessing you have the other devices removed too when you are trying it? Sounds like you have gone through the list to troubleshoot this...

         

        One thing that comes to mind is the chipset driver for your particular PC...That might be worth looking into if perhaps there is an update for it...Usually you have to hit up the PC maker or the motherboard maker(home-built PC)...I mention this because in the past with the XT hardware there were some chipsets that just flat out would not work with XT...It was pretty rare...but it happens...

         

        IF you can get your hands on another PC just to check the HD400 itself, that might tell you something...

      • drschultz Just Startin'
        drschultz
        78 posts since
        May 20, 2010
        Currently Being Moderated
        Jun 10, 2011 5:25 AM (in response to jerrypod)
        Re: USB connection problem HD400 to PC Windows7

        Have you tried going to device manager and deleted your USB from there?  You then can reboot and let windows redetect the USB.

        If you upgraded from an earlier version of windows you may want to check woth the manufacturer's website for updated drivers for USB.  Windows updated does not always have the best drivers.

         

        good luck,

        dan

      • TheRealZap Expert Line 6 User
        TheRealZap
        11,829 posts since
        Dec 22, 2006
        Currently Being Moderated
        Jun 10, 2011 6:11 AM (in response to jerrypod)
        Re: USB connection problem HD400 to PC Windows7

        a great little utility call slim drivers: http://www.driverupdate.net/

        will help you locate and update the latest drivers throughout your system to make sure you don't have issues there.

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