Community: Model Packs Disappeared after installing License Manager

Up to Discussions in POD Farm / POD Studio / TonePort

1001 Views 6 Replies Latest reply: Jul 7, 2011 9:02 AM by Line6Don

pwec

3 posts since
Jan 19, 2009

Currently Being Moderated

Jul 3, 2011 1:14 PM

Model Packs Disappeared after installing License Manager

Hi,

I had some model packs purchased for my Toneport UX2 (Metal Shop, Collector Classics, FX Junkie and Power Pack) however since I installed Line6 License Manager they disappeared.

When I open License Manager I cannot see them anywhere in Add-Ons, although they were visible in Line6 Monkey (as shown on the below screenshot)

http://dl.dropbox.com/u/430510/line6.jpg

Now when I launch POD Farm and select preset that contains any of the amps or effects available in these model packs, I get the error: "This model is not authorized for use with connected device"

Or maybe they are no longer compatible with POD Farm (sorry, I'm not really up to date with recent Line6 upgrades)?

Thanks

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Tags: ux2, model, packs, podfarm

Kelvis360
98 posts since
Aug 27, 2010

Currently Being Moderated

Jul 3, 2011 2:31 PM (in response to pwec)
Re: Model Packs Disappeared after installing License Manager

Hey there,

Is that an old version of Monkey you're using?...The latest is 1.41, it also has the latest Licence Manager software. Might have to update those first.

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gamszarpi
13 posts since
Feb 5, 2010

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Jul 3, 2011 11:25 PM (in response to pwec)
Re: Model Packs Disappeared after installing License Manager

Hi Pwec,

I've got the same problem!

Don't worry about there are couple of hundreds people out there who are facing the same problem.
By the way...I tried everything...uninstall then re-install, latest driver...blablabla...didn't work=> same crap.
I must say something is wrong with this new License Manager software....Line6 just messed up the Adds-On licensing.

I really hope that Line6 guys will not start to tell the same old story: "please unistall, re-install, check your USB port..."

Just be patient! We can't do anything else

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- pwec
  3 posts since
  Jan 19, 2009
  
  Currently Being Moderated
  
  Jul 4, 2011 12:05 AM (in response to gamszarpi)
  Re: Model Packs Disappeared after installing License Manager
  
  @Kelvis360 - yes, I installed the latest Line6 Monkey and Line6 License Manager, de-authorized and re-authorized the device and it hasn't worked.
  
  @gamszarpi - thanks. I think it would be good to have any response from Line6 support (or any information in FAQ) if it's a general issue with License Manager.
  
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  - Kelvis360
    98 posts since
    Aug 27, 2010
    
    Currently Being Moderated
    
    Jul 4, 2011 5:39 AM (in response to pwec)
    Re: Model Packs Disappeared after installing License Manager
    
    Hey Pwec,
    
    No worries mate - just you better clarify that you've already done that, otherwise that'll be the suggestion from L6 support. Then you'll wait another day for the next suggestion, etc.
    
    Most likely still won't work until the next (hopefully working) versions of the software are released...SOON PLEASE, L6.
    
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pwec
3 posts since
Jan 19, 2009

Currently Being Moderated

Jul 7, 2011 6:46 AM (in response to pwec)
Re: Model Packs Disappeared after installing License Manager

Dear Line6 Support,

It still hasn't been resolved so can you let me know how to raise a support ticket to get this sorted out?

(I just received an email saying that you assume it was answered - no, it was not). Thanks

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Line6Don
5,275 posts since
Mar 14, 2011

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Jul 7, 2011 9:02 AM (in response to pwec)
RE: Model Packs Disappeared after installing License Manager

Hey pwec,

I have created a support ticket for you regarding this situation. A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

http://line6.com/account/tickets/view/

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Jul 3, 2011 1:14 PM

Model Packs Disappeared after installing License Manager

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