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713 Views 5 Replies Latest reply: Aug 24, 2011 1:10 PM by Line6david RSS
anderson110 Just Startin'
anderson110
19 posts since
May 25, 2011
Currently Being Moderated

Jul 19, 2011 10:11 PM

Tuner stopped working

Recently the tuner on my hd500 seems to have stopped working properly.

 

When I hold and release the tuner button, it pops back out of tuner mode.  If I try holding the tuner button down longer, it quickly toggles back and forth between the tuner and the patch.

 

Any ideas on how to fix his?  Simply turning off and then on again did not resolve it.

Tags: bug, tuner, problem, 500, hd500
  • ozbadman Gear Head
    ozbadman
    1,474 posts since
    Apr 17, 2008
    Currently Being Moderated
    Jul 19, 2011 10:23 PM (in response to anderson110)
    Re: Tuner stopped working

    Sounds like a dud switch to me. You could try working the switch a few times to see if it comes good, or cleaning it. Other than that, you'll probably have to replace the switch under warranty.

    • anderson110 Just Startin'
      anderson110
      19 posts since
      May 25, 2011
      Currently Being Moderated
      Aug 21, 2011 7:59 PM (in response to ozbadman)
      Re: Tuner stopped working

      It has nothing to do with the switch.  The switch works perfectly, and that is really pretty obvious from my description.  This question should have never been marked answered, if someone had actually read it.

       

      I think what it did have to do with is something having to do with "Tap Tempo".  I think I was in some kind of mode where the tuner switch was being interpreted as a tempo tap and not as an attempt to get into the tuner.

       

      I was eventually able to get out of this mode although I'm not sure how I did it.

      • silverhead Expert Line 6 User
        silverhead
        9,592 posts since
        Apr 1, 2009
        Currently Being Moderated
        Aug 22, 2011 6:25 AM (in response to anderson110)
        Re: Tuner stopped working

        I've had this problem a couple of times before. I have no idea how to explain it but in my case the proper tuner behaviour was restored by selecting a different preset. Then you can return to the original preset at any time and the tuner will still work.

         

        Don't know if this explains/resolves your problem but it seems to work for me. And it was pointed out to me by another user but I can't remember who - so thanks to whoever it was!!

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Aug 22, 2011 4:39 PM (in response to anderson110)
    RE: Tuner stopped working

    Hey anderson110,

       

      I would suggest to back up your tones using the HD500 edit application, then I would reinstall the latest flash memory v1.31 using the latest version of Line 6 Monkey 1.41. When asked if you would like to keep your presets select no, and proceed to update the flash memory.

       

      Once this has finished you can then load your presets back on using HD500 Edit.

       

      If you still have problem with engaging the tuner with the tap tempo foot switch after reinstalling the flash memory, please have a local Line 6 Service Center assess the unit for you. You may find one in your area by following the link below:

       

      http://line6.com/service_centers/

    • Line6david Line 6 Support
      Line6david
      5,196 posts since
      Jan 27, 2010
      Currently Being Moderated
      Aug 24, 2011 1:10 PM (in response to Line6Don)
      Re: RE: Tuner stopped working

      Hello,

       

      It has been at least 48 hours since we've heard from you. We're going to assume your question has been answered and close this support ticket. If you feel your question(s) have not been answered, or, if you have further questions, please feel free to re-open a support thread within our support community and we will answer your questions accordingly. Thanks!

       

      Line 6 Support

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