Did you purchase it under a different user name?

The user name shouldn't make a difference.

It needs to be the account you would have orginally registered you xt with.

Then if you click

http://line6.com/account/

your entire purchase history should be there.

Hey vyrax,

  After reviewing your account and product's history, I am only able to find that you purchased the Metal Shop from your other account called "Malus".

  If you wish to continue to use these model packs you will need to login to your other account and gift/transfer the model pack to your Line 6 User Account.

  You may do so by logging into the purchasing account and going to the following link:

  http://line6.com/account/purchasehistory/

  Youcan select the view details option for each of the store orders for the model packs and then select the "Gift" option and then either enter your Line 6 user name or the email address associated with your user account to then transfer the model pack to your account.

  All you would need to do then is use the License Manager software to de-authorize and re-authorize your computer as well as all of your Line 6 devices. Make sure to remove the information when prompted to, and then install again when prompted to, this will ensure that you reinstall all of your available Line 6 assets from your account into your device.

Hey vyrax,

  This ticket is being closed due to lack of response within 48 hours. If you still have questions or are still experiencing an issue please start a new thread and mark the discussion as a question. To do so you can follow the link below and Ask a Question:

  http://line6.com/support/community/support/

  For more information about using the Online Technical Support System please review our FAQ at the link below:

  http://line6.com/support/docs/DOC-1451