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1533 Views 20 Replies Latest reply: Jan 30, 2012 1:31 AM by wjoyce RSS
Santuzzo Just Startin' 296 posts since
Mar 20, 2009
Currently Being Moderated

Sep 1, 2011 12:17 PM

problem with HD Edit

Hi,

 

Today I experienced the following problem when using my POD HD500 with HD Edit:

 

I was editing patches in HD Edit (not touching the POD unit at all) and I corrected some volume levels to match all the patches in one bank in terms of volume.

In one particular patch I had to drop the volume because it was way louder than my other patches in the same bank.

after editing the patch, I hit send selected, and I also saved it on my PC

Then I closed HD Edit and switch back and forth between the patches and the patch I had changed was way loud again (like it was before editing it), then I re-opened HD Edit, waited for it to receive all the patches form the unit and when I selected the exact same patch in HD edit, the volume was right (as in the edited version).

 

Could this be cause by having several patches in the same setlist (but not in the same bank) that go by the exact same name but have different settings?

For example: I may have a Lead 1 patch in one bank and I copy it to another bank within the same setlist and in the new location I change some setting of the patch without changing its name, so Lead 1 in bank 1 may have different volume (or FX or whatever settings) than Lead 1 in bank 5.

Could this cause the problem?

 

Thanks,

Lars

 

PS: I recently finished a new song I recorded with the HD500, I will post it up later

  • silverhead Expert Line 6 User 9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Sep 2, 2011 5:31 AM (in response to Santuzzo)
    Re: problem with HD Edit

    I doubt that having the same name for different patches is relevant. My suspicion is that there's a temporary buffer that is not being cleared properly, and that if you were to power off the HD500 at the same time you close HD500 Edit (after the SEND SELECTED), and then power on the HD500 again you would not notice the problem. Can you try this and let us know?

     

    However, that would only be a workaround. What you describe does sound like a bug. Can you provide a recipe so that others here can try to reproduce it? I know the recipe is probably implicit in your description but perhaps you could describe it excplicitly in a few clear steps?

      • silverhead Expert Line 6 User 9,592 posts since
        Apr 1, 2009
        Currently Being Moderated
        Sep 4, 2011 11:06 AM (in response to Santuzzo)
        Re: problem with HD Edit

        Santuzzo wrote:

         

        Here's a simple step- by step recipe how I got this to happen:

         

        1. open HD edit with the POD HD500 connected to your computer

        2 create a patch and copy said patch onto a different bank within the same setlist.

        3. in the new (copied) patch change the volume (amp channel) to a higher or lower setting so that the increase or decrease of volume is clearly noticeable

        4. save new patch and hit 'send selected'

        5. close HD edit

        6. still on the bank of the new patch (the one with changed volume) switch on your HD unit to another patch within the same bank and then back to the patch you had saved

        7. check if the HD 'kept' the volume change or if it went back to the volume setting you had previously (before chaging it).

        I haven't yet tried to replicate this because the recipe is a little confusing and ambiguous to me. Specifically, in steps 2 and 3 it's not clear whether you are using HD500 Edit or the HD500 device iself to create/edit the patch. This can definitely make a difference in terms of the edit buffer(s) being used and which buffer/device (computer or HD500) is being auditioned.

         

        Your description of Step 4 is also ambiguous. Are you using the SAVE function on the HD500 device, or in HD500 Edit? The results are quite different - the former makes a change to the HD500 device; the latter creates/updates a file on your computer.

         

        The bottom line is that things can get very confusing and unpredictable if you are using both HD500 Edit and the HD500 device itself to make changes. I'm not sure whether you want to pursue this given that the problem does not seems to be consistently respoducible, based on your last post. Personally, unless you are able to reproduce it consistently, using one device or the other and not both, I would put it down to an anomaly created by using both devices simultaneously. And I would forget about it.

          • silverhead Expert Line 6 User 9,592 posts since
            Apr 1, 2009
            Currently Being Moderated
            Sep 4, 2011 3:52 PM (in response to Santuzzo)
            Re: problem with HD Edit

            I agree - the behaviour you originally described would be a bug. But unless it is consistently reproducible it's not likely to be investigated by Line 6 and fixed. If you can find the recipe again I'll try to reproduce it on my HD500 and confirm the bug.

  • Line6Don Line 6 Support 5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Sep 2, 2011 9:30 AM (in response to Santuzzo)
    RE: problem with HD Edit

    Hey Santuzzo,

       

      I agree with silverhead, it sounds like something to do with the POD HD500 Edit temporary memory buffer. Powering the unit off and then back on and testing would help to validate this being related to edit.

       

      Can you please try your best to provide us with a recipe to reproduce this problem consistently. Provide us with a step by step process to encounter this problem. You may also submit us patch files as well if they are needed to reproduce the problem consistently.

       

      Thank you.

      • johnpicton Gear Head 920 posts since
        May 14, 2007
        Currently Being Moderated
        Sep 3, 2011 4:11 AM (in response to Santuzzo)
        Re: RE: problem with HD Edit

        Hi Lars you can change the file type in windows 7 in the following way.

         

        Double click on "My Computer" then click on the Organize button near the top left of the window.

        Capture 1.PNG

        Next you need to click on the "folder and search options" menu item.

         

         

        Capture 2.PNG

        Next Click on the view tab and in the list that comes up take the tick out of the box that says "Hide extensions for known file types"

         

        Capture 3.PNG

        Now find your patch file and right click on it. Select rename file from the list and at the end of the file name put something like .png (this makes it into a file that can be uploaded.

         

        Then upload your file.

         

        After you have don't that you can follow the above instructions and put the tick back in the box to hide the file extensions if you want.

         

        GOOD LUCK

         

        Kind regards

         

        John

  • Line6Don Line 6 Support 5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Sep 7, 2011 8:41 AM (in response to Santuzzo)
    RE: problem with HD Edit

    Hey Santuzzo,

       

      Thank you for providing us with a recipe to reproduce what you were experiencing.

       

      Following the steps you have provided, I was unable to reproduce the unsaved volume changes that you reported.

       

      If this continues to happen, please do your best to refine the recipe into something that is more consistently reproducible. By the sounds of it, you haven't ran into the problem again since that time either, so maybe it could just been a step that you over looked or did on accident.

  • Line6Don Line 6 Support 5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Sep 9, 2011 4:04 PM (in response to Santuzzo)
    RE: problem with HD Edit

    Hey Santuzzo,

       

      You are very welcome.

       

      Glad to see that you haven't experienced this again.

       

      Unfortunately I am unsure of the direct cause for this because I was unable to reproduce the problem to see it first hand.

  • Line6Don Line 6 Support 5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Sep 13, 2011 11:25 AM (in response to Santuzzo)
    RE: problem with HD Edit

    Hey Santuzzo,

       

      In the mean time, this thread is going to be closed. If you are able to create a recipe that recreates the issue consistently, then please start a new thread, make sure to mark it as a question, and post your recipe for us to test.

       

      Thank you.

    • rcbeastly Just Startin' 9 posts since
      Oct 9, 2007
      Currently Being Moderated
      Oct 9, 2011 10:37 AM (in response to Santuzzo)
      Re: problem with HD Edit

      I have had similar problems. It seems a patch created in edit sometimes won't work properly when switched to from the HD 500 footswitch - it behaves like a new tone - ie unprogrammed. Switching off and back on usually fixes the problem but as silverhead said, Line 6 probably wouldn't investigate it as it is a very flaky and intermittent problem.

       

      I sometimes get the same problem with the factory presets, but it always switches properly when switched with edit.

  • wjoyce Just Startin' 58 posts since
    Jan 26, 2007
    Currently Being Moderated
    Jan 30, 2012 1:31 AM (in response to Santuzzo)
    Re: problem with HD Edit

    I occasionally experience this and had it yesterday with my 500.  I created a patch and used "send selected" to save it to the unit.  I switched to a different patch then back to the recently saved patch and the volume had dipped by about 50%.

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