Currently Being ModeratedSep 27, 2011 4:02 AM (in response to MarkHenryC)RE: No compatible Line 6 device
I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.
Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.
Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.
Currently Being ModeratedOct 14, 2011 6:22 PM (in response to MarkHenryC)Re: RE: No compatible Line 6 device
Well that was a huge waste of time.
Dialog, via the support ticket, has been going on since my original post.
I've done everything that was asked (removals, reinstalls etc) in each ticket response.
Now I see the entire ticket (http://line6.com/account/tickets/edit/162255) has been deleted.
The problem, of course, still exists.
Currently Being ModeratedOct 12, 2011 2:22 AM (in response to MarkHenryC)RE: No compatible Line 6 device
we discussed this matter last meeting:
Toneport GX is only recognised by POD Farm 1.12 at the second boot.
Can you please advise on a possible solution?
Currently Being ModeratedOct 17, 2011 8:16 AM (in response to MarkHenryC)RE: No compatible Line 6 device
Do you have any other USB devices connected to this computer. Completely remove ANY USB hubs, even if not in use, and test the GX on all of the computer's USB ports.
If the problem persists, I suggest testing on a different system to see if there might be a problem with the hardware.