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1693 Views 5 Replies Latest reply: Oct 17, 2011 8:16 AM by Line6Hugo RSS
MarkHenryC Just Startin'
MarkHenryC
6 posts since
Nov 19, 2008
Currently Being Moderated

Sep 23, 2011 8:03 PM

No compatible Line 6 device

On a clean OS X. Gearbox had a similar problem but it reported "could not create a thread". I was said as a response that Gearbox is obsolete. So I'm using PodFarm 1.2 on Tone Port GX.

 

On a clean system (after a reboot) I always have to start PodFarm twice to get it to recognise the device. I don't think I had this problem on Windows.

 

I don't like the idea that there has to be an OS state change for PodFarm (or Gearbox) to run.

 

I've seen lots of similar reports for OS X but no answers (except stuff like "don't use Gearbox").

Tags: device, compatible, create, mac, cannot, thread
  • Line6bakker Iknowathingortwo
    Line6bakker
    468 posts since
    Jan 25, 2007
    Currently Being Moderated
    Sep 27, 2011 4:02 AM (in response to MarkHenryC)
    RE: No compatible Line 6 device

    Hi,

        

        I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

        

        Q: What is a support ticket?

        A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

        

        Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

        

        http://line6.com/account/tickets/view/

       

      Line6 support

        

       

  • Line6Hugo Line 6
    Line6Hugo
    6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Oct 12, 2011 2:22 AM (in response to MarkHenryC)
    RE: No compatible Line 6 device

    Hi Hugo,

       

      we discussed this matter last meeting:

      Toneport GX is only recognised by POD Farm 1.12 at the second boot.

       

      Can you please advise on a possible solution?

       

      thanks

      Serge

       

  • Line6Hugo Line 6
    Line6Hugo
    6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Oct 17, 2011 8:16 AM (in response to MarkHenryC)
    RE: No compatible Line 6 device

    Mark,

       

      Do you have any other USB devices connected to this computer.  Completely remove ANY USB hubs, even if not in use, and test the GX on all of the computer's USB ports.

       

      If the problem persists, I suggest testing on a different system to see if there might be a problem with the hardware.

       

      Regards,

       

      Line6Hugo

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