Community: Pod Farm 2.5 & UX1 License Manager Problem

Up to Discussions in POD Farm / POD Studio / TonePort

2334 Views 4 Replies Latest reply: Oct 5, 2011 4:31 PM by Line6david

skyproclaimsit77

4 posts since
Sep 15, 2011

Currently Being Moderated

Sep 26, 2011 5:07 PM

Pod Farm 2.5 & UX1 License Manager Problem

I am having a problem with the newest version of Pod Farm. I recently purchesed 2.51 and tried to use it but I keep getting the screen that says

"Pod Farm 2 has found a valid license on your UX1, but you need to run the Line 6 License Manager to allow Pod Farm 2 to be run on this computer with your UX1 (no additional purchase necessary)."

Both my Macbook Pro and UX1 are authorized, so I downloaded the latest line 6 monkey to try to troubleshoot it, but nothing changed. I tried de-authorizing and re-authorizing but I still am getting the same message.

Help please.

Like (0)

Tags: ux1, tone, problem, port, monkey, authorize, line6, podfarm, de-authorize, license_manager

Line6bakker
468 posts since
Jan 25, 2007

Currently Being Moderated

Sep 27, 2011 6:58 AM (in response to skyproclaimsit77)
RE: Pod Farm 2.5 & UX1 License Manager Problem

Hi,

    I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

    Q: What is a support ticket?
    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

    http://line6.com/account/tickets/view/

Line6 support


Report Abuse

Like (0)
Line6david
5,196 posts since
Jan 27, 2010

Currently Being Moderated

Sep 29, 2011 3:44 PM (in response to skyproclaimsit77)
Re: Pod Farm 2.5 & UX1 License Manager Problem

Hi,

This is likely related to a permissions issue in OSX.

Click on Finder or the Macintosh HD icon on your desktop.

Next go to:

Username>Library>Application Support>Line 6

Is the folder Empty?

If so, control click inside the folder and select Get Info.

Make sure that sharing and permissions for the folder is set to read and write.

Next create a folder inside the Line6 folder called Guitarport.

Run Line 6 License Manager, deauthorize and reauthorize the computer and Line 6 device one more time.

POD Farm should authorize.

Thanks,
David
Line 6 Customer Support

Report Abuse

Like (1)
- skyproclaimsit77
  4 posts since
  Sep 15, 2011
  
  Currently Being Moderated
  
  Oct 2, 2011 9:18 PM (in response to Line6david)
  Re: Pod Farm 2.5 & UX1 License Manager Problem
  
  How do I change that foler to read and write? It says read only and I can't seem to change it.
  
  I tried creating guitarport and de authorizing and re authorizing but nothing changed.
  
  Report Abuse
  
  Like (0)
  - Line6david
    5,196 posts since
    Jan 27, 2010
    
    Currently Being Moderated
    
    Oct 5, 2011 4:31 PM (in response to skyproclaimsit77)
    Re: Pod Farm 2.5 & UX1 License Manager Problem
    
    Hi,
    
    This should help:
    
    http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh669.html
    
    Thanks,
    David
    Line 6 Customer Support
    
    Report Abuse
    
    Like (0)

Go to original post

Legend

Correct Answers - 5 points
Helpful Answers - 3 points

About
- Line 6 Story
- News
- Press
- Jobs
- Support
- Contact Us
Follow

Stay in the mix and in the know.
Subscribe

Latest offers, special deals and insider updates.

Sep 26, 2011 5:07 PM

Pod Farm 2.5 & UX1 License Manager Problem

Actions

More Like This

Bookmarked By (0)

Legend

About

Follow

Subscribe