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1200 Views 3 Replies Latest reply: Oct 20, 2011 9:44 AM by Kneehow RSS
mnelson_1964 Just Startin'
mnelson_1964
2 posts since
Aug 14, 2011
Currently Being Moderated

Oct 11, 2011 5:30 PM

Help! Is my Spider Jam Shot?

The tap button on my Line 6 Spider Jam started flashing very fast when I powered up the amp until I either pressed it or turned down all of the effect knobs. Then I powered it up once and it went into the Line 6 Spider Jam demo and then went to a screen that just displays "Line 6." Now I have nothing except for that display. The amp won't do anything. I have tried a factory reset with no success and now I am terrified that my amp is shot. Any suggestions?

Tags: trouble, spiderjam
  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Oct 14, 2011 3:51 PM (in response to mnelson_1964)
    RE: Help! Is my Spider Jam Shot?

    Hi,

       

      Try a factory reset on the Spider Jam:

       

      Hold down the settings/tone button as you turn on the power and hold the button for 5-8 seconds.

       

      Thanks,

      David

      Line 6 Customer Support

    • mnelson_1964 Just Startin'
      mnelson_1964
      2 posts since
      Aug 14, 2011
      Currently Being Moderated
      Oct 14, 2011 4:34 PM (in response to Line6david)
      Re: RE: Help! Is my Spider Jam Shot?

      Thank you for your reply David, but as I stated in the last sentence of my original post I have tried to do the factory reset with no success.

      I once saw a post on here about using a memory card to upload the "firmware" to my amp but I can't seem to find the link again.

      I love my amp and cannot afford a new one. I'd like anyone's suggestions because Dallas is the closest city with an authorized service center and I have serious apprehensions about shipping my amp away in fear of it being dammaged beyond repair.

       

      Thank you,

      M.Nelson

  • Kneehow UberGuru
    Kneehow
    6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Oct 20, 2011 9:44 AM (in response to mnelson_1964)
    Re: RE: Help! Is my Spider Jam Shot?

    I would say before going the route of a Service Center, a reinstall of the firmware is most definitely something you can try (provided you have access to a standard SD card less than 2 GB).

     

    Here's the link to the Spider Jam 2.09 firmware install/update instructions document: http://line6.com/support/docs/DOC-4778

     

    If you have the time to give these steps a try, please do so. If after a successful reinstall of the Spider Jam's firmware you should continue experiencing this symptom/state, then the bad news is that the problem is much deeper than the system software realm and occurring on the hardware component level. In this case, only a repair technician will be able to diagnose the point of malfunction and offer a physical solution (replacement of a hardware component board, most likely). Let's keep our fingers crossed that a reinstall of the amp's system software/firmware will do the trick!

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