phil_m wrote:

 

1. Developing code for a product that has a user base in the tens of thousands or more is quite different than one that maybe has a few thousand. Especially when you consider that each user has his own wishlist of things that he thinks should be implemented.

 

2. The Axe-FX II is the only device Fractal makes at the moment (I suppose they are still supporting the original as well),

 

3. and from what I understand the II is built on much of the same platform as the I.

 

4. It's a bit different when your sole goal as a company is to support one product versus a bigger company supporting a whole line of products.

 

I've said it before and I'll say it again, if people want something like the type of updates laser focus on a product that the Axe FX offers, they should get the Axe FX. The HD is a different animal.

1. Actually developing code for a unit that has thousands of users is not much different from developing code for a unit with tens of thousands of users. Both have enough users that major problems will be found by users so they both need to be well beta tested. Being that the Axe2 is a far more complex device, I would argue it is actually harder to develop code for it. More things to go wrong.

2. FAS actually have two current products, the Axe2 and a MIDI controller. But yes Line 6 has a lot more products, but also a lot more employees.

3. The Axe g1 to Axe2 is actually just as big or a bigger transition than the X3 is to the HD. The modeling on both is all or mostly new. Hardware changes seem to be a lot bigger on the Axe2 side.

4. True, it is easier to support a few products than a bunch of products. But Fractal only has a few people working to support their products. I assume, or at least hope, Line 6 has a lot more people supporting their much larger product base. If not, maybe that's the problem.

The HD's are nice products, but they do have bugs and other usability issues and  could be much better products with a little more support. If you believe the level of support thus far has been great or even good, I guess we will have to agree to disagree.

ozbadman wrote:

Attack them if you like, but they are under no obligation to do anything at all. The product works as advertised.

I believe some people on these forums would disagree with you, but if you are happy great.

ozbadman wrote:

I don't know why people feel they are owed anything, including free updates. They are a company, not a fairy godmother. I'd be grateful for free updates, and even tone packs, but it does what it says on the box so if you're not happy with it, sell it. I really don't understand the mentality. I got what I paid for now the bugs are fixed.

All the bugs are not fixed! Look around this and other forums for a list, and they should be addressed through free updates. And as I stated in my earlier post, I would  be happy to pay extra for some expansion packs. I was not expecting my fairy godmother to give it to me for free.

Line6's product update record has always been excellent -- they've been squeezing far more out of their products after launch than any other company as far as I have experienced. They do have however the somewhat "funny" habit of coming up with unexpected, huge surprise bonuses more than they've usually simply "settled" for dealing with what (judging from the forum talks) people seem to be asking more about. No doubt there are exceptions, but

things like the "dots" on the X3, or some global parameters seemed to be easier to manage than what they actually delivered. In any case, all updates came free, so there's very little one can complain about!

The XT also added seven wahs to the original one wah model as I recall. And the not so great Bender was a later addition.