Currently Being ModeratedNov 1, 2011 11:42 AM (in response to jtrethewey)RE: Unable to install metal shop model pack
Download and install the latest drivers for your operating system:
Windows Drivers 126.96.36.199:
MAC Drivers : 7.1.0
Once the drivers are installed you will need to install the Line 6 Monkey application from the links below:
Windows Line 6 Monkey 1.43:
MAC Line 6 Monkey 1.43:
Once Line 6 Monkey is installed, remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you are able to launch Line 6 Monkey and detect the device.
After Launching Line 6 Monkey apply any updates that are available until you have a green check next to each component.
Then you will need to close all open applications and use the License Manager software to de-authorize and re-authorize your Line 6 hardware and computer. Make sure to remove the information when prompted to, and then install again when prompted to, this will ensure that you reinstall all of your available Line 6 assets from your account into your devices.
If you are still unable to install your model pack using the License Manager, I would suggest that you use Line 6 Monkey to reinstall the flash memory of your Line 6 hardware if your unit, close License Manager, try another USB port on your computer until you either successfully installed your model pack or exhausted all available USB ports.
Currently Being ModeratedNov 4, 2011 11:59 AM (in response to jtrethewey)RE: Unable to install metal shop model pack
It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered and close this thread. If you feel your question(s) have not been answered, or, if you have further questions, please feel free to re-open a support thread within our support community and we will answer your questions accordingly.