Currently Being ModeratedNov 23, 2011 12:48 PM (in response to Natster)Re: UX2 not detected by Monkey or Windows
Great description of what steps you have taken so far.
Try this just in case (you certainly already did a version of this).
Make sure you are signed on as administrator.
Go to the Line6 Folder and find the "Uninstall Tool"
When you run it check to remove all drivers that you can see.
Then download and run the newest drivers for your OS (Just drivers, no Monkey yet).
When you run the driver install program make sure the UX2 is NOT plugged in.
When you are prompted to plug in the device if Windows gives a warning, choose "install anyway" (I forget the exact dialog)
If you get past that then run the newest version of the Monkey
Currently Being ModeratedNov 24, 2011 9:05 AM (in response to Triryche)Re: UX2 not detected by Monkey or Windows
Thank you very much for your answer.
I did as you said and managed to at least get the message "Installing device driver software" (something like that) to come up. Unfortunately, it fails and says "No driver found"... I have been able, by going onto the device manager, to manually browse for the drivers for the "unknown device". After selecting the UX2 driver file location, I only get a message saying "Windows could not find device driver for your device..."
The problem seems to be Windows not being able to find the drivers, despite them seemingly being installed. At least some driver files are present in the C:\ProgramFiles(x86)\Line6 folder\Tools\Driver Archive\UX2 location, so perhaps it is an incompatibility with Windows 7 64 bit or an issue with the installation? Any futher tips or suggestions would be greatly appreciated.
Currently Being ModeratedNov 24, 2011 10:57 PM (in response to Natster)Re: UX2 not detected by Monkey or Windows
Try different USB ports.
Also try a different USB cable.
If possible try to install the drivers on a different computer. If it installs successfully on another computer you can rule out the problem being the UX.
Currently Being ModeratedNov 30, 2011 3:07 PM (in response to Triryche)Re: UX2 not detected by Monkey or Windows
+1 Triryche on trying another computer. Also, this is not an incompatibility issue, as I have a UX2 on my Win 7 64 machine right now. It is likely a configuration issue on the computer. Please see our USB Audio Troubleshooting FAQ at http://line6.com/support/docs/DOC-4282 for things to try that have helped others with configuration problems.
Currently Being ModeratedDec 3, 2011 11:02 AM (in response to Natster)Re: UX2 not detected by Monkey or Windows
Thanks for both of your replies. I tried all of the applicable steps on the link you sent about USB troubleshooting and tried installing the UX2 on a different computer (just installing the drivers - no monkey) and I encountered the same problem - the device was just not being detected. Unless there are any other suggestions - perhaps I am installing it wrong? - it would seem to be an issue with the device itself. Any other pieces of advice would still be greatly appreciated though.
Currently Being ModeratedSep 6, 2012 11:58 PM (in response to Natster)Re: UX2 not detected by Monkey or Windows
I GOT EXACT THE SAME PROBLEM! I'VE TRIED EVERYTHING EVEN PLUG IN MY DEVICE TO ANOTHER PC. THE PROBLEM STILL EXISTS!!! ANY SOLUTION? I HAVE THE DEVICE ONLY TWO DAYS. IT WORKED AND SUDDENLY STOPED