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371 Views 3 Replies Latest reply: Nov 30, 2011 4:58 PM by Line6david RSS
gdmalner Just Startin'
gdmalner
12 posts since
Feb 5, 2011
Currently Being Moderated

Nov 26, 2011 10:55 PM

JTV-69, Workbench, (No device detected)?

I was able to update the firmware with Line 6 monkey, but now I'm trying to use Workbench and it telling me no device detected on the USB interface. I have a fully charged battery with the guitar connected and the power to the batter is on. I rebooted the computer 3 times, I have checked the cable a number of times and still no success. I press the selector know untill it blinks and it still does not detect the guitar?

 

Also I want to regrester and can't find the serial number?

 

Thank you,

Dave

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Tags: variax, workbench, tyler
  • Nick_Mattocks Best of the Best
    Nick_Mattocks
    9,065 posts since
    Mar 26, 2007
    Currently Being Moderated
    Nov 27, 2011 3:01 AM (in response to gdmalner)
    Re: JTV-69, Workbench, (No device detected)?

    Hi

     

    Turn the guitar ON by plugging in a 1/4" cable.  The USB interface doesn't supply power to the guitar, so you need to use the battery to do that.  The battery may indicate it is fully charged when you connect it, but it does not do anything until there is a 1/4" jack plug in the output socket.

     

    The serial No should be printed on the back of the guitar's head-stock as a ten digit code and will start W10 or W11

     

    Nick

    • gdmalner Just Startin'
      gdmalner
      12 posts since
      Feb 5, 2011
      Currently Being Moderated
      Nov 27, 2011 4:54 PM (in response to Nick_Mattocks)
      Re: JTV-69, Workbench, (No device detected)?

      Yes  I did that. For some reason it's working now, maybe it needed another reboot. Today It was saying Variax 500/700, but now it's seeing it as a Taylor Variax after I did a Sync for a new tuning.

       

      I found the serial number, I was looking for an engraved serial number. I was able to register it.

       

      Happy days!!

      Thank you Nick. Merry Christmas

      Dave

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Nov 30, 2011 4:58 PM (in response to gdmalner)
    Re: JTV-69, Workbench, (No device detected)?

    Hi,

     

    Glad to see that the issues have been resolved let us know if you need anything else.

     

    Thanks,

    David

    Line 6 Customer Support

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