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541 Views 8 Replies Latest reply: Dec 14, 2011 3:45 AM by kjhansen RSS
kjhansen Just Startin'
kjhansen
4 posts since
Dec 27, 2008
Currently Being Moderated

Nov 27, 2011 1:26 AM

Monkey login

Just bought Variaxe Acoustic to go with my Variaxe 500.  Workbench is fine with the 500 but will not recognise the Acoustic.  I have downloaded Workbench update, but need Monkey to install it.

Monkey refuses to recognise my login, despite the fact that the Line 6 website has no trouble with it.  Error message reads: "(Code 800038C6) unknown server error occured".  Message recommends disabling pop-up blockers, anti-spyware and anti-virus programs.  I have tried these, with no success.

How do I get Monkey to recognise the same login that the webiste does?   Is it my system (Windows XP) or something with Monkey?

Any advice much appreciated.

Tags: variax, workbench, acoustic, 500
  • Nick_Mattocks Best of the Best
    Nick_Mattocks
    9,065 posts since
    Mar 26, 2007
    Currently Being Moderated
    Nov 27, 2011 3:12 AM (in response to kjhansen)
    Re: Monkey login

    Your Line 6 Monkey Login should be the same as your forum login.  I know that one or two people have had a similar error in the past.  I don't know what the cause(s) was/were, but Line 6 Customer Support should be able to look into this and resolve it for you if it's anything at their end.  If you have managed to download and install Monkey and you have the update in file form, you should be able to Update From File anyway.

     

    Nick

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Nov 28, 2011 2:31 PM (in response to kjhansen)
    RE: Monkey login

    Hi,

       

      This could be related to a number of things.

       

      First try disabling any anti virus software, or fire walls.

       

      If you are using a wireless router try connecting directly to your cable modem with an Ethernet cable.

       

      Thanks,

      David

      Line 6 Customer Support

    • kjhansen Just Startin'
      kjhansen
      4 posts since
      Dec 27, 2008
      Currently Being Moderated
      Dec 1, 2011 1:24 AM (in response to Line6david)
      Re: RE: Monkey login

      Thanks, David, but afraid it hasn't helped.  Switched off anti-virus and firewall, but still get the same error message over and over.  No wireless, just the cable plugged straight into the front USB socket.  Nothing in the error message to say what's wrong or what to do, just repeated denial of access.

       

      KJ

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Dec 2, 2011 3:18 PM (in response to kjhansen)
    Re: Monkey login

    Hi,

     

    Are you logged in as a system administrator on your computer?

     

    Windows:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-security/how-do-you-set-yourself-up-as-the-administrator-in/eddfcdc1-d024-446f-ab8c-a5f1ae0ddf43

     

    Thanks,

    David

    Line 6 Customer Support

    • kjhansen Just Startin'
      kjhansen
      4 posts since
      Dec 27, 2008
      Currently Being Moderated
      Dec 4, 2011 1:53 AM (in response to Line6david)
      Re: Monkey login

      David,

       

      I've never actually loged in as 'administrator' per se, but I suppose I must be since this is a particularly personal PC and I am the only person who has ever used it.  Does that qualify me as 'administrator' for the purpose of this exercise? (BTW, this question should confirm that I am no expert in computers.  Even some of the basic stuff is a mystery to me).

       

      Thanks,

       

      Kris

      • Line6Don Line 6 Support
        Line6Don
        5,274 posts since
        Mar 14, 2011
        Currently Being Moderated
        Dec 8, 2011 12:00 PM (in response to kjhansen)
        Re: Monkey login

        Hey kjhansen,

         

        Is it possible that you are running an older version of Monkey? I have only seen connections problems like this when people are using Line 6 Monkey 1.40 and below. After reviewing you download history it does not appear that you have downloaded the latest version, you can do so from the link below:

         

        Windows Line 6 Monkey 1.43:

        http://line6.com/getrelease?rid=4223

         

        Download and install this version of Monkey and try to login, make sure to keep the firewall and antivirus software disabled. Let us know if you still have trouble.

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Dec 13, 2011 5:25 PM (in response to kjhansen)
    RE: Monkey login

    Hey kjhansen,

       

      It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

       

      In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

       

      http://line6.com/account/tickets/view/

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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