Community: Cannot gift licenses that came from special offer????

Up to Discussions in POD 2.0, PODxt Family, Pocket POD, FloorPODs

136 Views 4 Replies Latest reply: Dec 7, 2011 1:27 PM by BigChas52

beebea

3 posts since
Mar 23, 2006

Currently Being Moderated

Dec 7, 2011 1:05 PM

Cannot gift licenses that came from special offer????

I sold my POD xt Pro, and want to transfer the linceses to the new owner, but when I try to gift them I get this error message:

ERROR: You cannot gift licenses that came from a special offer. Please contact Customer Service for assistance. ( Error: 10500)

How do I transfer the licenses? thank you

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Tags: pod, xt, pro

Kneehow
6,750 posts since
Dec 26, 2007

Currently Being Moderated

Dec 6, 2011 11:19 AM (in response to beebea)
Re: Cannot gift licenses that came from special offer????

The "Ultimate Model Pack" that you purchased should be able to be gifted to another account, if desired. You're probably referring to the "free" POD Farm license that was dropped into your account. That one was a special offer only to your account that is non-transferrable, unfortunately.

The new prospective owner should purchase a POD Farm 2.5 (Standard) license, if they wish to use the POD Farm 2.51 Plug-In.

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- beebea
  3 posts since
  Mar 23, 2006
  
  Currently Being Moderated
  
  Dec 6, 2011 10:21 PM (in response to Kneehow)
  Re: Cannot gift licenses that came from special offer????
  
  Hi, this is with regards to the "Ultimate Model Pack" actually...when I try to gift it, it pops up the error message:
  
  ERROR: You cannot gift licenses that came from a special offer. Please contact Customer Service for assistance. ( Error: 10500)
  
  Is there something special that I need to do first?
  
  Report Abuse
  
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- beebea
  3 posts since
  Mar 23, 2006
  
  Currently Being Moderated
  
  Dec 7, 2011 1:04 PM (in response to Kneehow)
  Re: Cannot gift licenses that came from special offer????
  
  I tried deauthorzing the POD, but I am still unable to gift Ultimate Model Pack. The ultimate model pack is no longer authrized on my POD, so I dont understand why I cannot gift it.
  
  Report Abuse
  
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BigChas52
2,315 posts since
Mar 12, 2007

Currently Being Moderated

Dec 7, 2011 1:27 PM (in response to beebea)
Re: Cannot gift licenses that came from special offer????

Hmmm . . . Even though you paid for it, the "Ultimate Model Pack" was a special discounted offer at the time. I wonder if it is still flagged in the Line 6 data base as such . . .

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Dec 7, 2011 1:05 PM

Cannot gift licenses that came from special offer????

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