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Up to Discussions in POD Farm / POD Studio / TonePort
217 Views 2 Replies Latest reply: Dec 12, 2011 4:45 PM by Line6Don RSS
Argentino89 Just Startin'
Argentino89
3 posts since
Nov 25, 2011
Currently Being Moderated

Dec 2, 2011 11:41 PM

Tone Port UX8

My UX-8 keeps lighting up the red clips which means the drivers have not been installed properly.

 

I have alredy unistall everything and install pod farm with the drivers but still it doesn't want to work. Also used LIne 6 monkey to update the driver and other software and doesn't want to work.

 

Pleas help me out, I'm not able to make use of my UX8 for the past week and its killing me.

Tags: ux8, toneport_ux8, ux8owners
  • Line6Tony Line 6 Support
    Line6Tony
    1,917 posts since
    Jan 16, 2007
    Currently Being Moderated
    Dec 6, 2011 2:34 PM (in response to Argentino89)
    Re: Tone Port UX8

    At this point, I suggest uninstalling it all and starting over.

    This FAQ shows you how to uninstall the drivers and software:http://line6.com/support/docs/DOC-1752. Install POD Farm 2.51, and it will give you the drivers, Line 6 Monkey and License Manager. Run License Manager and make sure you see all the model packs and licenses with your UX8 attached. Afterwards, run POD Farm 2.51.

    If unsuccessful, there are a number of suggestions to try in our USB Audio Troubleshooting document, including trying on a different computer to find if the issue is with the first computer: http://line6.com/support/docs/DOC-4282.

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Dec 12, 2011 4:45 PM (in response to Argentino89)
    RE: Tone Port UX8

    Hey Argentino89,

       

      It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

       

      In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

       

      http://line6.com/account/tickets/view/

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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