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218 Views 5 Replies Latest reply: Dec 14, 2011 4:46 PM by Line6Hugo RSS
GlassjawTTT Just Startin'
GlassjawTTT
2 posts since
Nov 7, 2011
Currently Being Moderated

Dec 8, 2011 6:54 AM

crackle and white noise bursts. oh and latency in ableton.

just bought the ux2 and installed it on my laptop (http://uk.computers.toshiba-europe.com/innovation/jsp/SUPPORTSECTION/discontinuedProductPage.do?service=UK&com.broadvision.session.new=Yes&PRODUCT_ID=1080748) and there is a constant crakling sound and sharp, loud bursts of white noise. i've disabled my computers wifi and anti-virus and it still persists. i tried installing it on another laptop which is also a torshiba and it works fine. but i need it on this laptop. my brother also has a ux2 and a very similar computer with similar specs and his works like a dream. i have tried reinstalling and reinstalling the drivers and everything and the crackle and white noise is still there. i've tried different guitars and cables and headphones also. please help!

Tags: ux2, noise, latency, crackle, frustration
  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Dec 8, 2011 8:19 AM (in response to GlassjawTTT)
    Re: crackle and white noise bursts. oh and latency in ableton.

    Just for clarification, are you using the most recent drivers which can be downloaded here? (Monkey should have green ticks for drivers/firmware)

    http://line6.com/software/

     

     

    If so, please see this USB Troubleshooting doc.

    http://line6.com/support/docs/DOC-4282

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Dec 8, 2011 2:33 PM (in response to GlassjawTTT)
    Re: crackle and white noise bursts. oh and latency in ableton.

    Hi,

     

    Bursts of while noise is common when a USB port underpowered. Are you using a USB hub?

     

    Have you tired all of the USB ports on your computer?

     

    If so, a PCMCIA Card might work to fix the issue.

     

    Thanks,

    David

    Line 6 Customer Support

    • nezvers Just Startin'
      nezvers
      8 posts since
      Sep 29, 2011
      Currently Being Moderated
      Dec 11, 2011 11:45 PM (in response to Line6david)
      Re: crackle and white noise bursts. oh and latency in ableton.

      For me it is similar problem and that apeared AFTER newer podstudio ux2 firmware 1.02. I have unistalled everything and installed everything fresh, but after new firmware I can't put extra small buffer size no more and I can't record guitar DIs through mic preamp because they give massive ground buzz.

      So I wan't to know how is possible to roll back firmware.

      EDIT: just unistalled with line6 unistaller latest driver and pluged ux2 and started Monkey. Gues what it shows that I have installed latest driver (i just unistalled it) seems that is causing my audio-midi device program crash after puting extra small buffer.

  • Line6Hugo Line 6
    Line6Hugo
    6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    Dec 14, 2011 4:46 PM (in response to GlassjawTTT)
    RE: crackle and white noise bursts. oh and latency in ableton.

    Hello,

       

      It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

       

      In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

       

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