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166 Views 3 Replies Latest reply: Dec 28, 2011 3:41 PM by Line6Tony RSS
scottglasgow Just Startin'
scottglasgow
5 posts since
Apr 5, 2006
Currently Being Moderated

Dec 19, 2011 8:43 PM

Problem with license of Pod Farm 2

Hello.

 

Pod Farm 2 says I am not authorized however I am as far as the license manager, web site, gear monkey everything! I have reinstalled and rerigestered everything. I help.

 

Here is my screen capture with all the info you need to see I am tell you the truth.

 

Please Help ASAP!

 

SG

Attachments:
Tags: license, problem_registration
  • TheRealZap Expert Line 6 User
    TheRealZap
    11,829 posts since
    Dec 22, 2006
    Currently Being Moderated
    Dec 19, 2011 8:49 PM (in response to scottglasgow)
    Re: Problem with license of Pod Farm 2

    is the toneport itself authorized? it only shows your computer as authorized.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Dec 22, 2011 10:51 AM (in response to scottglasgow)
    Re: Problem with license of Pod Farm 2

    Hi,

     

    It looks like everything is authorized...

     

    This is likely related to a permissions issue in OSX.

     

    Click on Finder or the Macintosh HD icon on your desktop.

     

    Next go to:

     

    Username>Library>Application Support>Line 6

     

    (If you are using Lion the folder May be hidden)

    Command+Shift+G from the Mac desktop  (or Finder > Go > Go to Folder) and type in ~/Library to temporarily access the Library directory in the Finder.

     

    Is the folder Empty?

     

    If so, control click inside the folder and select Get Info.

     

    Make sure that sharing and permissions for the folder is set to read and write.

     

    Next create a folder inside the Line6 folder called Guitarport.

     

    Run Line 6 License Manager, deauthorize and reauthorize the computer and Line 6 device one more time.

     

    POD Farm should authorize. 

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6Tony Line 6 Support
    Line6Tony
    1,917 posts since
    Jan 16, 2007
    Currently Being Moderated
    Dec 28, 2011 3:41 PM (in response to scottglasgow)
    RE: Problem with license of Pod Farm 2

    Hello. We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

       

      In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

       

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