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  If you have been using the M9 with the included power supply and still having this problem, the M9 will need to be serviced. You will need to contact the Australian Line 6 distributor for assistance with the repair, they can be contacted at:

  Music Link Australia

  29 South Corporate Drive

  Rowville, Victoria

  3178

  0061397656565 (phone)

  0061397656566 (fax)

  service@musiclink.com.au

  In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

  Q: What is a support ticket?

  A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

  http://line6.com/account/tickets/view/

  Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.