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286 Views 9 Replies Latest reply: Jan 11, 2012 8:55 PM by robthebiggerman RSS
robthebiggerman Just Startin' 10 posts since
Sep 27, 2009
Currently Being Moderated

Jan 4, 2012 4:24 AM

pod farm transfered model packs no longer on my account

Good evening,

 

I bought my kb37 second hand and it came with a few model packs in pod farm, since updating drivers these have disapeared and have all gone blank and cannot be used with in Pod farm, see image below for example.

 

podfarmmissing models.jpg

I do not understand why these have disapeared of my account, i have not purchased any model pack but they were transfered to me with the purchase of the KB37. Please help. let me know if any more information is required.

 

Cheers

  • Triryche Expert Line 6 User 3,698 posts since
    Feb 20, 2007

    Did the seller "gift" these to your account?

     

    From this Doc:

    http://line6.com/support/docs/DOC-2277

     

    I can’t use my licenses anymore. What happened?

    Please understand that only the account that purchased the licenses will be able to access the licenses, regardless of who has the device containing the licenses.  If you can’t access this account, you won’t be able to access the licenses contained within it.

     

     

    For instance, if someone bought a Metal Shop license and assigned it with Line 6 Monkey to his POD XT, then later connected his friend’s POD XT Live to Monkey and allowed that unit to use the model pack, his friend will now no longer be able to use Metal Shop because his friend’s account was not used to make the purchase. The owner would have to “gift” the model pack’s store order to his friend’s account (see how to “gift” below).

     

     

    Another case is a father using his Line 6 account to buy a model pack for his daughter. He’d have to “gift” the purchase to her account for her to have access to the model pack.

     

     

    Another scenario involves licenses purchased online. Line 6 is the only authorized seller of licenses for use with Line 6 devices. If you purchased Line 6 licenses from anywhere other than the Line 6 website, the licenses were originally purchased using a Line 6 user account other than your own and the licenses have reverted to that account. The account owner would have to “gift” the store order to you in order for you to use the licenses you purchased from that individual. Line 6 plays no part in this situation.

     

     

     

    What if I sell my device? What happens to my licenses?

    If you intended to sell your licenses with the device, then you can “gift” the relevant store order(s) to the buyer.

     

     

    If you didn’t intend to sell your licenses with the device, when the buyer runs the License Manager and logs in, it will prompt him to authorize the hardware, which will remove the device authorization from your account and restore the licenses for use with your account.

     

     

    How do I “gift” a store order?

    Log in to your Line 6 account, visit the Purchase History page, and click the Details link for the order.  Click the link/button labeled "gift", then enter the destination Line 6 account username and click confirm.  The order will still show in your account history, but you will not have access to the license(s) from the order, be able to return it, or be able to gift it again. The giftee's account will display the order on the Purchase History page, but not be able to return or gift it.  The account holder will have access to all the license(s) in the order. 

      • Triryche Expert Line 6 User 3,698 posts since
        Feb 20, 2007

        That's the thing though, the "gift" option was not available for years.

         

        It was only possible with the release of the Line6 License Manager on 6/023/2011.

         

        So the original owner may not even have a Line6 device currently, but the license(s) are in his/her account.

         

        If you purchased this before that date, the only way to get full ownership of the licenses would have been for the seller to surrender all his/her Line6 account credentials to you.

         

        The seller likely sold the device to you in good interest with the model packs as prior to the license manager the licenses were tied to the device.

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