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212 Views 4 Replies Latest reply: Jan 19, 2012 5:19 PM by Line6david RSS
bushinarin Just Startin'
bushinarin
2 posts since
Apr 22, 2008
Currently Being Moderated

Jan 5, 2012 12:32 AM

Safe Mode can't restart my Pod X3?

Hi there everybody, I've been pretty faithful to Line 6 for a while now, and I've owned a Pod X3 for nearly four years!  I got my pod X3 bean in April of 2008, and have never seen any problems.  Occasionally I'd get a black screen, and I'd boot up in safe mode, but today when I went to do so, my Pod failed to respond. 

 

I have never played live with this Pod, and I've never dropped it or abused it in any way.  All of my normal connections were made, but something just decided to bust today I suppose.  I was in the middle of recording too...

 

I am not sure whether or not my Pod is covered under warranty or not at this point, but I would like to know if it is (it has been treated like a prince), and I would like to know if there is any way other than safe mode to repair my Pod X3.

 

If my Pod is not covered under warranty, and there is no quick fix, how much would it cost to repair, because I know I cannot afford the $300 required to purchase a new one.

 

If it helps I made my purchase through Guitar Center, live in America, and I have already checked to see if my contrast was turned way up.  I also am aware of where my nearest service center is, but I have never has to use it before. 

 

Thank you so much in advance folks, I'm really quite nervous.

Tags: pod, x3, problem, firmware, flash, bean, pod_x3
  • silverhead Expert Line 6 User
    silverhead
    9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Jan 5, 2012 11:45 AM (in response to bushinarin)
    Re: Safe Mode can't restart my Pod X3?

    At nearly 4 yrs old your Pod X3 is no longer under warranty.

     

    Problems of this sort are sometimes due to a failed power aupply. If possible, try a new power supply:

    https://www.globalfulfillment.net/gfsnet/line6/10Expand.aspx?ProductCode=98-030-0042-05

    You might be able to take your Pod in to a local Line 6 dealer and try one on-site before buying it.

     

    Does your Pod come to life sufficiently for Line 6 Monkey to recognize it? If so you could try reinstalling the latest firmware.

     

    If neither of those suggestion work  I'm afraid you will need to take your Pod X3 in for servicing.

    • bushinarin Just Startin'
      bushinarin
      2 posts since
      Apr 22, 2008
      Currently Being Moderated
      Jan 5, 2012 12:24 PM (in response to silverhead)
      Re: Safe Mode can't restart my Pod X3?

      I can try to use a new power supply, but I'm not sure if that will fix my problem.  In any case, Line 6 Monkey does not recognize it as being connected.  I will go and try to get a new power supply.  I just called a Line 6 dealer and they quoted me at $200 to fix it.  That's a little bit steeper than I was hoping. 

       

      In any case, thank you for your answer Silverhead.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 19, 2012 5:19 PM (in response to bushinarin)
    Re: Safe Mode can't restart my Pod X3?

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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