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367 Views 5 Replies Latest reply: Apr 3, 2012 2:35 PM by RobNorris2001 RSS
Julky88 Just Startin' 2 posts since
Dec 27, 2011
Currently Being Moderated

Jan 11, 2012 4:01 PM

Guitar Port working on Lion OSX

Can anyone help please.

 

I have a mac mini running osx lion and am unable to get guitar port to work.

 

I have installed the latest software including the monkey and it seems to not want to update the software.

The guitar port is continusiouly red. i have got it working on a imac running snow leopard. there was no ned to continously install any software. i installed the driver and gearbox and it worked.

 

Has anyone had any problems like this ???

  • Line6david Line 6 Support 5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 18, 2012 4:36 PM (in response to Julky88)
    Re: Guitar Port working on Lion OSX

    Hi,

     

    This issue could be related to a number of things. First check your connections.

     

    Have you tried connecting to different USB Ports?

     

    Are you using a USB hub?

     

    Then try the optimizations in our USB Troubleshooting Guide:

     

    http://line6.com/community/docs/DOC-4282

     

    Thanks,

    David

    Line 6 Customer Support

      • Line6Hugo Line 6 6,580 posts since
        Apr 8, 2007
        Currently Being Moderated
        Feb 2, 2012 1:10 PM (in response to Julky88)
        Re: Guitar Port working on Lion OSX

        Just to verify, you have used the Driver Uninstaller located within Applications/Line 6/ Drivers to remove the drivers?

         

        Also, have you used the software removal steps in the following instructions?

         

          • Throw away all versions of POD Farm 1 or 2 applications to the trash from the Applications/Line6 folder.
          • Manually search in the following locations and delete any of the files found from within each of these folders:

        Library/Audio/Plugin-Ins/Components

        Library/Audio/Plugin-Ins/VST

        Library/Audio/MIDI Drivers

        Library/Frameworks (look for L6WXTG and L6WXTY.framework and delete them)

        Library/Application Support/Line 6

        Library/Application Support/Digidesign/Plug-Ins

        User/Library/Application Support/Line 6

        Applications/Line 6

        User/Documents/Line 6

        User/Library/Preferences (Line6 preferences, should be something like com.line6.xxxxx, etc. Delete.)

          • Empty the Trash.
          • Next, go into Applications/Utilities and launch the Terminal application and type the following commands at the prompt:
            • cd // (then press the enter key)
            • cd /private/var/db/receipts (then press the enter key)
            • sudo rm -i com.line6* (then press the enter key)
            • Enter your Mac OSX account password. Note: you will NOT see the cursor acknowledge any characters being input; you will need to type your system password correctly and hit "Enter"!
            • Type Yes to every option/question to remove Line 6 software components (there will be a good number of confirmations, FYI).
          • Download and install POD Farm 1.12 from the website.  Use Line 6 Monkey to update the drivers and test.

         

        Regards,

         

        Line6Hugo

  • Line6david Line 6 Support 5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 6, 2012 3:48 PM (in response to Julky88)
    Re: Guitar Port working on Lion OSX

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

  • RobNorris2001 Just Startin' 1 posts since
    Dec 10, 2006
    Currently Being Moderated
    Apr 3, 2012 2:35 PM (in response to Julky88)
    Re: Guitar Port working on Lion OSX

    I had this exact problem.

     

     

    all happily working on OS X Lion.

     

    Cheers

     

    Rob

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