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335 Views 6 Replies Latest reply: Jan 17, 2012 5:36 PM by sdevino RSS
djjazzy41 Just Startin' 9 posts since
Sep 11, 2009
Currently Being Moderated

Jan 14, 2012 7:53 AM

Updating V70 to Firmware Version 2.0 Failing

I am hoping one of the Line 6 experts will pipe in here and help me solve my problem.  I have purchased a new XD-V75 HH system, and am trying to use it to update the firmware in my VD-V70 HS receiver, as this website now shows formware version 2.0 as an available download for the V70 receivers.  I have followed all instructions to the letter, and tried repeatedly (and yes, I DO have the latest version of Monkey installed), but when it gets to downloading the software for the update, Monkey consistently gives me the error message: "Unable to download update file.  You will be prompted to choose a local file to restore your V75.  Reason:  HTTP 403: Forbidden.  If you have pop-up blockers, anti-spyware, or anti-virus programs running, try temporarily disabling them."

 

Here's the problem:  I am on a Mac Pro, my pop-up blocker is disabled, and there is no running anti-spyware or anti-virus software.  Unless there is some super-secret, undetectable Mac software that runs in the background that I cannot find and have never been told about which could be keeping the update from progressing, this is a Line 6 issue.  Please provide some feedback on if there is a known bug when trying to update via a Mac, or if there is something else which could be causing this bug.  I have a V70 receiver, a V70 bodypack, a V30 receiver and handheld, and a G50 receiver and bodypack that all need updating, and I need to get this fixed so I can get them all done quickly and painlessly and get them back in the live rig once the appropriate firmware for each piece is released.  Any help would be greatly appreciated!

  • dboomer Line 6 Support 1,997 posts since
    Oct 13, 2008
    Currently Being Moderated
    Jan 15, 2012 8:19 PM (in response to djjazzy41)
    Re: Updating V70 to Firmware Version 2.0 Failing

    No known problem when using a Mac.  I do it with 10.6 without any problem like you describe.

     

    What OS are you running on mac?

      • sdevino Product Dev 71 posts since
        Jul 10, 43306
        Currently Being Moderated
        Jan 17, 2012 11:23 AM (in response to djjazzy41)
        Re: Updating V70 to Firmware Version 2.0 Failing

        Are you using a TRS-TRS cable?   I have successfully updated using a Mac Pro several times so its not a Mac issue.

         

        What channels are you using on your WiFi and your RF1 devices? You should be able to run several without knocing out your home WiFi unless you happen to put both on the same channels (or very close).

         

        Steve

      • sdevino Product Dev 71 posts since
        Jul 10, 43306
        Currently Being Moderated
        Jan 17, 2012 11:30 AM (in response to djjazzy41)
        Re: Updating V70 to Firmware Version 2.0 Failing

        Do you see the the Updating and reconfiguring V75 receiver messages before you get the error?

         

        If not I might suggest that you open Monkey, make sure you are logged in. Then logout and log back in, then try it again.

         

         

        I know you said you restarted the computer, but please try this.

         

        Steve

          • sdevino Product Dev 71 posts since
            Jul 10, 43306
            Currently Being Moderated
            Jan 17, 2012 5:36 PM (in response to djjazzy41)
            Re: Updating V70 to Firmware Version 2.0 Failing

            Hi D.J.

            The login thought occured to me because I think I was caught by the same thing a while back.  Glad you are up and running.

             

            V2 for the XD-V30 will be available as soon as we complete testing it. How long that takes depends on how it goes. :-)

             

            The Relay G50 is also in test so its the same answer for that and yes your assumptions regarding its transmitter were correct.

             

            Steve

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