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184 Views 5 Replies Latest reply: Feb 2, 2012 1:45 PM by Line6Hugo RSS
scartissue044 Just Startin'
scartissue044
3 posts since
Jan 11, 43485
Currently Being Moderated

Jan 14, 2012 9:42 PM

Used Bass PODxt Pro registration

I bought a used Bass PODxt Pro, but am unable to register it because it was registered by the previous owner.  I can't use Line 6 Monkey until I register it.. is there a way to resolve this?  A quick search didn't turn up any results that cleared this up.  Any help is appreciated.. Thank you.

Tags: bass, pro, registration, podxt, product_registration_problem
  • scartissue044 Just Startin'
    scartissue044
    3 posts since
    Jan 11, 43485
    Currently Being Moderated
    Jan 18, 2012 9:30 PM (in response to scartissue044)
    Re: Used Bass PODxt Pro registration

    I'm guessing I am S.O.L...

    • Line6Hugo Line 6
      Line6Hugo
      6,580 posts since
      Apr 8, 2007
      Currently Being Moderated
      Jan 20, 2012 2:42 PM (in response to scartissue044)
      Re: Used Bass PODxt Pro registration

      You should still be able to register the gear right to your account.  Are you getting any error messages when you try to do so?

       

      Also, in Line 6 Monkey, you can hit the 'Remind Me Later' button to continue any updates through the software.

       

      Regards,

       

      Line6Hugo

      • scartissue044 Just Startin'
        scartissue044
        3 posts since
        Jan 11, 43485
        Currently Being Moderated
        Jan 20, 2012 3:39 PM (in response to Line6Hugo)
        Re: Used Bass PODxt Pro registration

        Thank youo for the response.  When I try to register it, there is an error..  "An error occurred while processing your request.     ESN could not be verified.  Please confirm the supplied USN. ( Error: 523)". 

         

        Also (changing the subject a little), when I try to update the USB firmware (in Monkey), it says "Could not establish a connection to the Bass PODxt Pro.  Please check all of your USB cable connections. If the device is plugged in, try disconnecting then reconnecting the USB cable."  I have tried this several times with several different USB cables, and it still errors out.  on the left there it lists "Connection" and "ESN", the ESN says Unknown.  --I have been able to update the flash memory and drivers, but not the firmware.  This all isn't really a big deal, but I am just curious if it can be fixed or not.

         

        Thank you  - Scott

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 30, 2012 4:57 PM (in response to scartissue044)
    Re: Used Bass PODxt Pro registration

    Hi,

     

    In Line 6 Monkey, is the ESN listed as a line of 0's under the hardware's icon?

     

    Thanks,

    David

    Line 6 Customer Support

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