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926 Views 17 Replies Latest reply: May 15, 2012 4:43 PM by anonyrat RSS
wardc33 Just Startin'
wardc33
6 posts since
Dec 29, 2011
Currently Being Moderated

Jan 18, 2012 8:30 PM

JTV-59 Alternate Tuning problem..

I just got a new JTV-59 today, and as I've been playing it I've noticed that the Alternate Tunings on the Low E and A string are off by about 2 steps. (The volume is also considerably lower on those two strings as well.) This only occurs when the modeling is selected, not on the actual pickups. I'm wondering if there is an easy fix for this, or if I need to send it back? Thanks!

  • Nick_Mattocks Best of the Best
    Nick_Mattocks
    9,065 posts since
    Mar 26, 2007
    Currently Being Moderated
    Jan 19, 2012 4:07 AM (in response to wardc33)
    Re: JTV-59 Alternate Tuning problem..

    Hi

     

    You may be hearing a mix of both channels from the Variax (magnetic pickups and modelled sounds) or you may be hearing a mix of the acoustic sound and modelled sound from the guitar.

     

    Can you give us a bit more information on what you are connecting your guitar to (POD HD500 etc... or direct from 1/4" to amp)?  How loud is the volume form your monitors? - in other words is it loud enough to drown out the acoustic sound of the guitar?

     

    Can you record a short clip and post it here with some notes on the guitar's physical settings.

     

    Have you updated your guitar's flash memory to the latest version (1.71).  If your guitar arrived with version 1.60 installed, then updating the flash memory is a must really, and even if the guitar does have version 1.70 or 1.71 installed then it's still a good idea to re-flash in my opinion as doing so may well resolve the issue.

     

    Nick

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 19, 2012 11:22 AM (in response to wardc33)
    Re: JTV-59 Alternate Tuning problem..

    +1 to Nick,

     

    I would like to hear a sound clip of this behavior before making further judgements.

     

    Thanks,

    David

    Line 6 Customer Support

    • wardc33 Just Startin'
      wardc33
      6 posts since
      Dec 29, 2011
      Currently Being Moderated
      Jan 19, 2012 12:29 PM (in response to Line6david)
      Re: JTV-59 Alternate Tuning problem..

      Here is a recording of what is happening. Basically this is just a 1/4" cable into a digital recorder from my JTV.

      I'm only hitting open strings, lowest to highest. The order is:

      Magnetic pickups, Modeling on in standard, Modeling on in drop D, Modeling on in 1/2 down, Modeling on in drop Db, Modeling on in 1 down, and Modeling on in DADGAD.

       

      You can hear the first two notes are quieter, and in a few of the tunings there are multiple tones on the first two strings.

      Let me know what you think!

      Attachments:
  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Feb 2, 2012 5:14 PM (in response to wardc33)
    RE: JTV-59 Alternate Tuning problem..

    Hello. I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a short cut: http://line6.com/account/tickets/view/

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

       

      Since we’ll be working on this via the ticket, I’m marking the thread Assumed Answered.

  • folku Just Startin'
    folku
    5 posts since
    Nov 24, 2007
    Currently Being Moderated
    Mar 3, 2012 6:39 AM (in response to wardc33)
    Re: JTV-59 Alternate Tuning problem..

    Curious if you've discovered the solution to this yet. My JTV has started to do the same thing in alt turnings.

  • bcoellier Just Startin'
    bcoellier
    2 posts since
    Dec 2, 2007
    Currently Being Moderated
    Mar 5, 2012 2:22 PM (in response to wardc33)
    Re: JTV-59 Alternate Tuning problem..

    hi,

    I have just receive my JTV 69 this week end, analog problem on the two up string ( B, E) at the begining : like a small mixing with original string sound and alternative tuning sound (for example in dadgad). I have used an headphone to be sure.

    I have done a factory reset on alter tuning without success. I have reloaded the guitar firmware (flash memory 1.71) :

    Now, problem on every string!!! alt tune are unusable...

    If you know the solution about this ticket, can you tell me where i can find it?

    I have changed my variax 600 especialy for new alt tuning features.

     

    Thanks

  • anonyrat Just Startin'
    anonyrat
    62 posts since
    Dec 25, 2011
    Currently Being Moderated
    May 14, 2012 8:13 PM (in response to wardc33)
    Re: JTV-59 Alternate Tuning problem..

    My JTV59 came out of the bag yesterday brand new and as I am a long time tele player tried the tele's. The first thing I noticed was that the A string was lower in volume than the E and D. Weird I thought.

    So in workbench I have set individual string volumes at 0.9 for all except A which I left at 1.0 - Will tweak these over the next couple of days to see if it gets better. The first tweak (above) did seem to correct the problem a bit.

    • anonyrat Just Startin'
      anonyrat
      62 posts since
      Dec 25, 2011
      Currently Being Moderated
      May 15, 2012 4:43 PM (in response to anonyrat)
      Re: JTV-59 Alternate Tuning problem..

      Just to add to my answer above - The settings of all 9 plus 1.0 was a bit like a scatter gun approach. Went and tinkered some more and now I have a really balanced string set - some were set down to 0.6 and up to the A on 1.0. I am glad that feature is part of the edit.

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